Refund & Exchange Policy (Displayed, EN/AR)

REFUND AND EXCHANGE POLICY

Business name​ (Trade Licence No. Trade licence number​) Effective date: Effective date

This policy is displayed under Federal Law No. 15/2020 on Consumer Protection and Cabinet Decision No. 66/2023 ("Consumer Protection Law"): the return/exchange policy must be displayed at the point of sale in Arabic and English and visible on the website, and a blanket "no refund / no exchange" notice is unlawful for defective or non-conforming goods.

1. NON-DEFECTIVE RETURNS 1.1. Return window: Return window for non-defective goods (days)​ days. 1.2. Conditions: Conditions for non-defective returns​. 1.3. Exclusions: Exclusions​. 1.4. Form of refund: Form of refundRefundExchangeStore credit.

2. DEFECTIVE OR NON-CONFORMING GOODS 2.1. Remedy for defective / non-conforming goods​ 2.2. These are minimum statutory obligations and cannot be waived by a "no refund" sign or clause.

3. COMPLAINTS 3.1. Contact for returns and complaints: Complaints contact​. Unresolved complaints may be escalated to the consumer protection department of the relevant emirate (e.g. Dubai Economy and Tourism/DED) or the Ministry of Economy.

4. LANGUAGE 4.1. Arabic versionYes — Arabic version displayed alongside this policyNo — Arabic version pending