Online-trading terms and conditions under Federal Decree-Law No. 14/2023 on Trading by Modern Technological Means — covers websites, apps, and social-media trading (Instagram Shop, WhatsApp Business), requiring a valid trade licence and full price/merchant disclosure.
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E-COMMERCE TERMS & CONDITIONS
(Trade Licence No. ), registered address .
These Terms are issued under Federal Decree-Law No. 14/2023 on Trading by Modern Technological Means ("E-Commerce Law"), which applies to websites, apps, and social-media trading (Instagram Shop, WhatsApp Business, and similar channels) and requires a valid trade licence for the activity and full disclosure of the merchant's identity, contact details for complaints, product/service description, the full price inclusive of all taxes and fees, and the payment/delivery/fulfilment process.
1. SALES CHANNELS 1.1.
2. GOODS / SERVICES 2.1.
3. PRICING 3.1. Prices shown are inclusive of 5% VAT and all mandatory fees: .
4. PAYMENT 4.1.
5. DELIVERY 5.1.
6. RETURNS 6.1. See .
7. COMPLAINTS 7.1.
8. GOVERNING LAW 8.1.
9. LICENSING NOTE 9.1. Trading through social media without a valid trade licence for the activity is subject to penalties under the E-Commerce Law; a bilingual (Arabic/English) version of these Terms is recommended.
This is a boilerplate template, not legal advice. It is written for UAE MAINLAND businesses under MOHRE (Federal Decree-Law No. 33/2021 and its executive regulations); free zones (DMCC, JAFZA, and others) have their own labour contract portals and forms, and DIFC/ADGM are separate common-law jurisdictions with their own employment law and data-protection law (DIFC Employment Law, DEWS instead of gratuity, and data-protection rules other than the PDPL) — confirm which regime applies before use. Emirate-level rules (Dubai DET/DM, Abu Dhabi ADDED/DCT/ADAFSA, Sharjah SEDD, and others) also diverge. Have this template reviewed by a UAE-qualified lawyer and verified against the current MOHRE, WPS, PDPL, and emirate-specific requirements before use.
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