Refund & Returns Policy (Consumer Guarantees Act)

REFUND AND RETURNS POLICY

Business name​ Effective date: Effective date

1. YOUR RIGHTS UNDER THE CONSUMER GUARANTEES ACT 1.1. Consumer Guarantees Act (CGA) rights statement​ 1.2. The Consumer Guarantees Act 1986 (CGA) gives consumers guarantees — including acceptable quality, fitness for purpose, and matching description — that cannot be excluded, restricted, or modified. A "no refunds" sign or receipt notice is misleading conduct under the Fair Trading Act 1986 and does not remove your CGA rights.

2. REMEDY FOR A MINOR FAILURE 2.1. Where a product or service has a failure that is not substantial, our chosen remedy is: Chosen remedy for a minor (non-substantial) failureRepairReplaceRefund — business choice

3. SUBSTANTIAL FAILURE 3.1. Substantial failure note​ 3.2. Where a failure is substantial (or cannot reasonably be fixed), the CGA gives the consumer — not the business — the choice between a refund, a replacement, or compensation for the drop in value.

4. CHANGE OF MIND 4.1. Change-of-mind returns accepted?Yes — store policyNo — CGA rights still applyChange-of-mind window (days)​ 4.2. A change-of-mind return is offered voluntarily; the CGA does not require it. Exceptions: Exceptions to change-of-mind returns​

5. PROOF OF PURCHASE AND CONDITION 5.1. Proof of purchase / condition of goods required​

6. FORM OF REFUND 6.1. Form of refundRefund to original payment methodStore creditExchange

7. SALE ITEMS 7.1. Sale / discounted items note​ 7.2. CGA guarantees apply to discounted and sale items in the same way as to full-price items.

8. SERVICES 8.1. Service guarantee note (reasonable care and skill)​ 8.2. The CGA also guarantees services will be carried out with reasonable care and skill, fit for any particular purpose made known to the supplier, and completed within a reasonable time — relevant, for example, to a beauty treatment that goes wrong.