Refund & Returns Policy (Australian Consumer Law)

REFUND AND RETURNS POLICY

Business name​ (ABN Business ABN​) Effective date: Effective date

1. YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW 1.1. Consumer guarantees (ACL) statement​ 1.2. Under the Australian Consumer Law (ACL), our goods and services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. 1.3. We do not, and will not, display or state "no refunds" or "no refunds on sale items" — such statements are misleading and unlawful under the ACL, and your consumer guarantee rights apply regardless of any sign, receipt wording, or in-store notice.

2. CHANGE OF MIND 2.1. Change of mind policy (beyond ACL)No change-of-mind returns offered — ACL rights still applyStore credit within a set periodRefund within a set periodChange of mind window (days)​ 2.2. A change-of-mind return is a goodwill policy, not a legal requirement — its terms are set out here for clarity and do not reduce your rights under section 1. 2.3. Exceptions: Exceptions to change-of-mind returns​

3. CONDITION OF GOODS 3.1. Condition of goods / proof of purchase required​

4. RETURN SHIPPING 4.1. Who pays return shippingSeller pays for a faulty/not-as-described itemCustomer pays for change of mind returns

5. HOW TO REQUEST A RETURN 5.1. How to request a return/refund​ 5.2. Contact: Customer service contact​