Refund & Returns Policy (Lemon Law-Aware)

REFUND AND RETURNS POLICY

Business name​ (UEN Business UEN​) Effective date: Effective date

1. YOUR RIGHTS UNDER THE LEMON LAW 1.1. Lemon Law rights statement​ 1.2. Under Part 3 of the Consumer Protection (Fair Trading) Act 2003 ("Lemon Law"), you are entitled to repair, replacement, a price reduction, or a refund for goods that do not conform to the contract at the time of delivery. A statement or sign of "no refunds" against a defective product is misleading and an unfair practice under the CPFTA, and does not remove these rights.

2. REMEDY TIERS 2.1. Remedy tiers​

3. CHANGE OF MIND 3.1. Change-of-mind returnsNot offered — Lemon Law rights still apply regardlessStore credit within a set periodRefund within a set period — window: Change-of-mind window (days)​ days. 3.2. A change-of-mind return is a goodwill policy set by this business, not a legal requirement, and does not reduce your rights under section 1. 3.3. Exceptions: Exceptions to change-of-mind returns​

4. CONDITION OF GOODS AND FORM OF REFUND 4.1. Condition of goods and proof of purchase required​ 4.2. Form of refund: Form of refundRefundStore creditExchange

5. DISCOUNTED / CLEARANCE ITEMS 5.1. Discounted / clearance items note​

6. HOW TO MAKE A CLAIM 6.1. How to make a claim​ 6.2. Disputes may also be referred to CASE (Consumers Association of Singapore) mediation or the Small Claims Tribunal.