Return & Refund Policy

RETURN AND REFUND POLICY (سياسة الاستبدال والاسترجاع)

Business name​ (Commercial Registration No. Commercial Registration (CR) number​) Effective date: Effective date

This policy is displayed under the E-Commerce Law (2019, in force since 24 October 2019) and Ministry of Commerce consumer-protection practice: the return policy must be shown to the customer in writing BEFORE the order is placed, and a blanket "no refund" notice is unlawful against defective goods.

1. ONLINE RETURNS 1.1. Return window for unused goods ordered online: Return window for online orders (days)​ days (at least 7 days is required by the E-Commerce Law). 1.2. Conditions: Return conditions​. 1.3. Exclusions: Exclusions​ — typical statutory exclusions are food/catering, custom-made items, downloaded software, and press/publications. 1.4. Form of refund: Form of refundRefundExchangeStore credit.

2. DEFECTIVE GOODS 2.1. Remedy for defective / non-conforming goods​ 2.2. A "no refund" sign or clause does not override this statutory obligation.

3. PRICING 3.1. Displayed price includes VATYes — displayed price includes 15% VATNo — needs correction — the price shown on the shelf, menu, or listing must equal the final price charged at checkout, inclusive of 15% VAT.

4. COMPLAINTS 4.1. Contact for returns and complaints: Complaints contact​. Unresolved complaints may be escalated through the Ministry of Commerce's Balagh Tijari app or hotline 1900.

5. LANGUAGE 5.1. Arabic version displayedYesNo — pending — an Arabic version should be displayed at the point of sale.