Refund & Exchange Policy

REFUND AND EXCHANGE POLICY (سياسة الاسترجاع والاستبدال)

Business name​ (Commercial Registration No. Commercial Registration (CR) number​) Effective date: Effective date

This policy is issued under Consumer Protection Law No. 8 of 2008: a defective or non-conforming good entitles the consumer to repair, replacement, or a refund (Article 11); a "no refund" notice is unlawful against defective goods. Prices must be shown openly in QAR before the sale is made.

1. NON-DEFECTIVE RETURNS 1.1. Return window: Return window for non-defective items (days)​ days, disclosed to the customer BEFORE purchase. 1.2. Conditions: Return conditions​. 1.3. Exceptions: Exceptions​. 1.4. Form of return: Form of returnRefundExchangeStore credit.

2. DEFECTIVE GOODS 2.1. Remedy for defective / non-conforming goods​ — under Article 11, the consumer is entitled to repair, replacement, or a full refund; a "no refund" sign or clause does not override this statutory obligation.

3. DEFECTIVE / UNSATISFACTORY SERVICES 3.1. Remedy for defective / unsatisfactory services​ — Article 11 also covers services: re-performance or a refund.

4. PRICING 4.1. Prices displayed in QAR, visible before the sale: Prices displayed in QAR before saleYesNo — needs correction.

5. COMPLAINTS 5.1. Contact for returns and complaints: Complaints contact​. Unresolved complaints may be escalated to the Ministry of Commerce and Industry (MOCI) hotline 16001.

6. LANGUAGE 6.1. Arabic version displayed at the point of sale: Arabic version displayedYesNo — pending.