Refund & Exchange Policy

REFUND AND EXCHANGE POLICY (سياسة الاسترجاع والاستبدال)

Business name​ (Commercial Registration No. Commercial Registration (CR) number​) Effective date: Effective date

This policy is issued under Consumer Protection Law No. 39 of 2014 and its executive regulation (Ministerial Decision No. 27 of 2015): a defective or non-conforming good entitles the consumer to a REPLACEMENT or a REFUND within 14 days of purchase (perishable goods excepted); the seller and the supplier are jointly liable. An Arabic-language invoice — showing the item, date, price and quantity — is mandatory, and product labelling must be in Arabic.

1. DEFECTIVE GOODS 1.1. Return window: Return window for defective goods (days)​ days from purchase (statutory: 14 days), except perishable goods. 1.2. Form of remedy: Form of returnRefundExchangeStore credit — replacement or a full refund; the seller and supplier answer for this jointly and severally.

2. NON-DEFECTIVE RETURNS 2.1. Return window: Return window for non-defective items (days)​ days, disclosed to the customer BEFORE purchase. 2.2. Conditions: Return conditions​. 2.3. Exceptions: Exceptions​.

3. INVOICING AND LABELLING 3.1. Arabic-language invoice issued (item, date, price, quantity): Arabic-language invoice issuedYesNo — needs correction.

4. COMPLAINTS 4.1. Contact for returns and complaints: Complaints contact​. Unresolved complaints may be escalated to the Ministry of Commerce and Industry (MOCI) hotline 135.