Compliance checklist for the official complaint-form (hojas de reclamaciones) scheme required by EACH autonomous community — the actual forms are the official regional booklet, NOT generated by this platform; this document tracks that the mandatory notice (cartel) is displayed and blank forms are available on request, plus the Catalan-language requirement in Catalonia.
⚠️ Это шаблон-болванка, а не юридическая консультация: перед использованием проверьте текст у юриста и адаптируйте под своё законодательство и конкретную ситуацию.
У этого шаблона опциональных разделов нет: текст одинаковый для всех.
Не заполнено обязательных полей: 8. В PDF на их месте будут линии для заполнения от руки.
Нажмите на подпись поля в тексте и печатайте — или заполните форму. Пустые поля в PDF станут линиями.
OFFICIAL COMPLAINT FORMS + NOTICE BOARD COMPLIANCE (HOJAS DE RECLAMACIONES + CARTEL ANUNCIADOR)
Establishment: Autonomous community:
1. LEGAL BASIS — REGULATED PER AUTONOMOUS COMMUNITY 1.1. ⚠️ Spain has 17 different regional regulations for hojas de reclamaciones (e.g. Andalucía Decreto 82/2022, Comunidad de Madrid Decreto 1/2010, Cataluña Decreto 121/2013). This document is a compliance CHECKLIST, not the official form itself — obtain the official booklet from your community's consumer authority (dirección general de consumo). 1.2. Applicable regulation for this establishment:
2. MANDATORY NOTICE (CARTEL) 2.1. A notice informing customers of their right to an official complaint form must be displayed prominently:
3. FORMS AVAILABILITY 3.1. 3.2. ⚠️ Refusing to provide an official form on request is, BY ITSELF, a separate infringement, independent of the underlying complaint.
4. CATALONIA — BILINGUAL REQUIREMENT 4.1. 4.2. Under the Codi de consum de Catalunya (Ley 22/2010, art. 128-1), consumer-facing notices and forms in Catalonia must be available at least in Catalan; fines have reached up to €10,000 for non-compliant establishments.
5. RECORD OF LAST CHECK 5.1. Responsible person: . Last checked: .
This is a boilerplate template, not legal advice. Spanish employment, consumer-protection and data-protection law (Estatuto de los Trabajadores "ET", the applicable PROVINCIAL convenio colectivo de hostelería/comercio, the sector-wide ALEH VI framework agreement, RGPD/LOPDGDD 3/2018, Regulation (EU) No 1169/2011 "INCO") is highly procedural, includes fixed statutory calendars and changes frequently — statutory figures (SMI, convenio pay tables, LISOS sanction amounts) are re-indexed periodically. Have this document reviewed and adapted by a Spanish employment/legal advisor (abogado laboralista / gestoría) and verified against the current provincial convenio and rates before use. In Catalonia, under the Codi de consum de Catalunya (Ley 22/2010, art. 128-1), documents intended for consumers — price lists, terms of sale, mandatory notices — must be available at least in Catalan; where a Catalan-language version of this document is also used, that version prevails in case of conflict for consumers in Catalonia.
Документы, которые обычно оформляют в том же процессе.
Privacy notice under Articles 13/14 of the RGPD and the LOPDGDD 3/2018, following the AEPD (Agencia Española de Protección de Datos) two-layer model (short layer + full layer) — required for any proc…
Mandatory written allergen information for non-prepackaged food (Regulation (EU) No 1169/2011 "INCO" + RD 126/2015) — must be available to the customer BEFORE ordering, listing which of the 14 EU-reg…
Open-ended employment contract — the STATUTORY DEFAULT since the RD-ley 32/2021 labour reform confined temporary hiring to narrow, cause-justified exceptions; must be in writing (Estatuto de los Trab…
1 из 8 полей берутся из карточки компании, сотрудника или контрагента, опросник можно надиктовать ИИ, а готовый документ выдаётся с номером, PDF и подтверждением ознакомления.