Online Shop Terms & Conditions + Return Policy (AGB Onlineshop + Rückgaberecht)

GENERAL TERMS AND CONDITIONS — ONLINE SHOP (AGB ONLINESHOP)

Business (seller) name​ (UID UID (Swiss business identification number)​), Business address​ Effective date: Effective date

1. PRICES 1.1. PricesYes — all prices shown include Swiss VAT (MWST/TVA/IVA), per the Preisbekanntgabeverordnung "PBV"No VAT applicable (e.g. export-only sales) — the Preisbekanntgabeverordnung (PBV) requires all consumer prices to be displayed inclusive of VAT and any mandatory surcharges.

2. DELIVERY 2.1. Delivery terms​

3. PAYMENT 3.1. Payment methods​

4. ORDER PROCESS AND CONCLUSION OF CONTRACT 4.1. Order process disclosure​ 4.2. Under article 3 paragraph 1 letter s of the Unfair Competition Act (UWG), the seller must give the customer appropriate, clear and complete information about the ordering process, provide appropriate technical means to identify and correct input errors before the order is placed, and confirm the order promptly by electronic means.

5. STATUTORY WARRANTY (SACHGEWÄHRLEISTUNG) 5.1. Goods are covered by the statutory 2-year warranty for defects under article 210 of the Code of Obligations (OR/CO).

6. RIGHT OF WITHDRAWAL — NONE UNDER SWISS LAW 6.1. ⚠️ Unlike the European Union, Switzerland grants consumers NO statutory right of withdrawal (Widerrufsrecht/Rückgaberecht) for distance/online sales — there is no "14-day cooling-off period" by law, online or offline. Do not copy EU-style "you have 14 days by law" wording into a Swiss AGB. 6.2. Voluntary return policyNo return policy offered — Swiss law does not require oneVoluntary return policy offered — see details below (becomes binding once published) 6.3. Return period offered (if any): Return period (days), if offered​ days. 6.4. Conditions and exclusions: Return conditions & exclusions​ 6.5. Return shipping: Who pays return shippingCustomer pays return shippingBusiness pays return shippingFree returns via prepaid label 6.6. ⚠️ Any return policy published in these AGB becomes a binding contractual promise the moment a customer relies on it — offering a generous voluntary return policy is a marketing differentiator in the Swiss market precisely because the law does not require one.

7. UNUSUAL CLAUSES (UNGEWÖHNLICHKEITSREGEL) 7.1. Under Swiss contract law, unusual or surprising clauses buried in small print are not binding on a party who could not reasonably expect them, unless specifically drawn to that party's attention and accepted.

8. SALES INTO THE EUROPEAN UNION 8.1. Where goods are sold and shipped to consumers in the EU, the consumer-protection law of the customer's EU country of residence (including the EU statutory right of withdrawal) may apply in addition to this Swiss AGB — seek advice before actively targeting EU consumers.

9. GOVERNING LAW AND JURISDICTION 9.1. Governing law & jurisdiction​