Refund and return policy. No province requires a bricks-and-mortar retailer to accept the return of a non-defective item — but once a return policy is stated, it becomes binding on the business; online sales carry additional cancellation rights under provincial consumer protection law. ⚠️ Quebec: the legal warranty of quality under the Consumer Protection Act (LPC) cannot be excluded and must be referenced in the policy text.
⚠️ This is a blank template, not legal advice: check the wording with a lawyer and adapt it to your jurisdiction and your case.
This template has no optional clauses: the text is the same for everyone.
Required fields not filled: 9. The PDF will have blank lines in their place to fill in by hand.
Click a field label in the text and type, or use the form. Empty fields become blank lines in the PDF.
REFUND AND RETURN POLICY
Effective date:
1. RETURN WINDOW 1.1. Returns are accepted within days of purchase. 1.2. No province requires a store to accept the return of a non-defective item as a matter of general law — this policy is offered as a store commitment and, once published, is binding on the business.
2. CONDITION OF GOODS 2.1.
3. PROOF OF PURCHASE 3.1. Required: .
4. FORM OF REFUND 4.1.
5. EXCEPTIONS 5.1.
6. ONLINE ORDER RETURNS 6.1. 6.2. Online purchases may carry additional cancellation rights under provincial consumer protection legislation (e.g. Ontario: right to cancel where delivery does not occur within 30 days) — see our Terms of Sale.
7. LEGAL WARRANTY (QUEBEC) 7.1. 7.2. ⚠️ Quebec: nothing in this policy limits or excludes the legal warranty of quality under the Consumer Protection Act, which cannot be waived by a store policy.
8. CONTACT 8.1.
This is a boilerplate template, not legal advice. Employment, consumer-protection, privacy, and food-safety law in Canada is largely PROVINCIAL — this template uses Ontario (Employment Standards Act, 2000 / Occupational Health and Safety Act) as its default reference jurisdiction and flags with ⚠️ the specific British Columbia, Alberta, and Quebec divergences named in the underlying research, but it does not resolve every provincial variation for you. Quebec employers additionally have French-language obligations under the Charte de la langue française (Bill 96) that are handled as a separate French-language document, not by this English template. Have this document reviewed and adapted by a lawyer licensed in the relevant province before use, and confirm the current minimums/thresholds in force on the date of use — termination-clause case law in particular (Waksdale, Dufault, Chan and successors) changes year to year.
Documents that are usually drawn up in the same process.
✅ Ontario: mandatory pre-contract disclosure for online sales over $50, under the Consumer Protection Act, 2002 (CPA 2002) and O. Reg. 17/05 ("internet agreements") — seller identity, exact descripti…
✅ De-facto mandatory under the federal Personal Information Protection and Electronic Documents Act (PIPEDA) Openness/Accountability principles — the policy must be publicly available. ⚠️ Quebec: dir…
✅ Mandatory at point of sale of gift cards: an expiry-date ban applies in effectively every province (Ontario CPA 2002/O. Reg. 17/05; British Columbia; and similar rules elsewhere), with ⚠️ Quebec's…
1 of 10 fields are taken from the company, employee or counterparty record, the questionnaire can be dictated to the AI, and the finished document comes with a number, a PDF and an acknowledgement record.