Refund and returns policy consistent with Part 3 of the Consumer Protection (Fair Trading) Act 2003 ("Lemon Law") — a defect appearing within 6 months is presumed to have existed at delivery, and a blanket "no refunds" sign against defective goods is an unfair practice.
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REFUND AND RETURNS POLICY
(UEN ) Effective date:
1. YOUR RIGHTS UNDER THE LEMON LAW 1.1. 1.2. Under Part 3 of the Consumer Protection (Fair Trading) Act 2003 ("Lemon Law"), you are entitled to repair, replacement, a price reduction, or a refund for goods that do not conform to the contract at the time of delivery. A statement or sign of "no refunds" against a defective product is misleading and an unfair practice under the CPFTA, and does not remove these rights.
2. REMEDY TIERS 2.1.
3. CHANGE OF MIND 3.1. — window: days. 3.2. A change-of-mind return is a goodwill policy set by this business, not a legal requirement, and does not reduce your rights under section 1. 3.3. Exceptions:
4. CONDITION OF GOODS AND FORM OF REFUND 4.1. 4.2. Form of refund:
5. DISCOUNTED / CLEARANCE ITEMS 5.1.
6. HOW TO MAKE A CLAIM 6.1. 6.2. Disputes may also be referred to CASE (Consumers Association of Singapore) mediation or the Small Claims Tribunal.
This is a boilerplate template, not legal advice. Singapore's Employment Act, CPF, PDPA, and MOM/SFA/PDPC compliance regimes are subject to near-term and phased changes — including the Workplace Fairness Act (commencing end of 2027), the SAFE food-safety framework (phasing in from 19 January 2026, with the Food Safety and Security Act 2025 phasing in through 2028), the Local Qualifying Salary rising to S$1,800/month (or S$10.50/hour) on 1 July 2026, and CPF contribution-rate and work-pass policy updates — have this template reviewed and adapted by a lawyer before use, and confirm the current rules and thresholds at mom.gov.sg, pdpc.gov.sg, and sfa.gov.sg on the date of use.
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