Booking, cancellation, and no-show policy for restaurants, salons, and hotels — recommended given the scale of no-show damage in Japan, estimated at approximately ¥200 billion per year in a METI (経済産業省) report.
⚠️ This is a blank template, not legal advice: check the wording with a lawyer and adapt it to your jurisdiction and your case.
This template has no optional clauses: the text is the same for everyone.
Required fields not filled: 6. The PDF will have blank lines in their place to fill in by hand.
Click a field label in the text and type, or use the form. Empty fields become blank lines in the PDF.
RESERVATION AND CANCELLATION POLICY (予約・キャンセルポリシー)
No-show damage across the Japanese restaurant, salon, and hotel sectors has been estimated at approximately ¥200 billion per year, per a report by the Ministry of Economy, Trade and Industry (経済産業省, METI). A cancellation or no-show fee is enforceable only where this policy was shown to the customer BEFORE the reservation was made, and where the amounts charged are reasonable.
1. FREE CANCELLATION 1.1.
2. CANCELLATION FEES 2.1.
3. NO-SHOW FEE 3.1.
4. DEPOSIT / PREPAYMENT 4.1.
5. LATE ARRIVAL 5.1.
6. HOW TO CANCEL 6.1.
7. ENFORCEABILITY 7.1.
This is a boilerplate template, not legal advice. Japan's employment, consumer, and food-safety regimes are subject to phased and periodic changes — including the April 2024 expansion of mandatory items in the 労働条件通知書 (Notice of Working Conditions) under the Labor Standards Act (労働基準法), the Freelance Act (フリーランス保護法, in force since 1 November 2024), the 2020 Civil Code (民法) reform requiring a stated liability cap (極度額) in guarantor agreements (身元保証書), the Act on the Protection of Personal Information (個人情報保護法, "APPI"), the Act on Specified Commercial Transactions (特定商取引法), and the Food Sanitation Act (食品衛生法) HACCP-based sanitation management requirement — have this template reviewed and adapted by a bengoshi (弁護士) or shakai hoken rōmushi (社会保険労務士) before use, and confirm current rules at mhlw.go.jp and caa.go.jp on the date of use.
Documents that are usually drawn up in the same process.
Mandatory seller-disclosure page for any online sale (通信販売) under Article 11 of the Act on Specified Commercial Transactions (特定商取引法) — required for online shops, restaurants taking online orders or…
Privacy policy required de facto under the Act on the Protection of Personal Information (個人情報保護法, "APPI") Articles 17-21 and 32 — since the 2017 reform there is no minimum records-held threshold, so…
Sanitation control plan required for all food businesses under the Food Sanitation Act (食品衛生法) — "HACCP-based sanitation management" (HACCPの考え方を取り入れた衛生管理), mandatory since June 2021, with a simplifie…
1 of 8 fields are taken from the company, employee or counterparty record, the questionnaire can be dictated to the AI, and the finished document comes with a number, a PDF and an acknowledgement record.