E-Commerce Terms of Sale + Model Withdrawal Form (CGV e-commerce + Formulaire de rétractation)

GENERAL TERMS OF ONLINE SALE (CONDITIONS GÉNÉRALES DE VENTE, CGV E-COMMERCE) (Code de la consommation, préinformation art. L221-5, model withdrawal form art. R221-1)

Seller (business) name​ (SIREN Seller SIREN​), Seller address​ Effective date: Effective date

1. PRICES AND PAYMENT 1.1. Prices and payment terms​

2. DELIVERY 2.1. Delivery terms​

3. RIGHT OF WITHDRAWAL (DROIT DE RÉTRACTATION) 3.1. The consumer has Withdrawal period (days)​ calendar days (statutory: 14 days) to withdraw from the contract without giving any reason, running from receipt of the goods (or from contract conclusion for services). 3.2. ⚠️ If this pre-contractual information about the right of withdrawal is not provided, or the model form (section 6) is not made available, the withdrawal period does NOT start running and is extended to up to 12 MONTHS after the initial 14-day period would otherwise have ended. 3.3. Return shipping: Who pays return shippingCustomer pays return shippingBusiness pays return shippingFree returns via prepaid label

4. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL (ART. L221-28) 4.1. Exceptions to the right of withdrawal​

5. LEGAL WARRANTY OF CONFORMITY (GARANTIE LÉGALE DE CONFORMITÉ) 5.1. Legal warranty of conformity​ 5.2. This statutory 2-year warranty applies automatically and independently of any commercial warranty offered by the seller.

6. MODEL WITHDRAWAL FORM (FORMULAIRE TYPE DE RÉTRACTATION, ANNEXE À L'ART. R221-1) 6.1. This form must be made available to the consumer; using it is optional for the consumer, who may instead withdraw by any other unambiguous statement. (Complete and return this form only if you wish to withdraw from the contract.) To: Recipient for the model withdrawal form​ I/We hereby notify you that I/we withdraw from my/our contract for the sale of the following goods/service: ______________ Ordered on / received on: ______________ Name of consumer(s): ______________ Address of consumer(s): ______________ Signature of consumer(s) (only if this form is notified on paper): ______________ Date: ______________

7. CONSUMER MEDIATION (MÉDIATION DE LA CONSOMMATION) 7.1. In the event of a dispute, the consumer may refer the matter free of charge to the following consumer mediator: Consumer mediator (médiateur de la consommation)​ 7.2. ⚠️ Naming a médiateur de la consommation is a mandatory mention of the CGV, not optional.

8. SANCTIONS 8.1. ⚠️ Missing mandatory mentions (right of withdrawal, mediator, legal warranty, delivery/ payment terms) can expose the seller to fines of up to €75,000 for a legal entity under the Code de la consommation.