Orders & sales
- Orders Dine-in, delivery, takeaway, WhatsApp, Telegram, KDS
- POS Fast order entry, table binding via QR code, sending to the kitchen
- Shift Manager Tasks at the POS Sales right now, stop-list, full refunds and receipt reprints, training mode, register lock, hardware checks, terminal settlement
- Bar Mode Counter service, instant payment and open tabs
- Self-Service Kiosk Guests order themselves from a tablet: attract screen, menu, payment
- Returns & RMA Guest-initiated return requests, an RMA status graph, and inventory restocking
- Meal Plan Subscriptions Calendar meal plans: subscriptions, skipped days, automatic order generation
- Commerce Coupons and automatic discounts, shipping methods, affiliate program
- Market Embed other venues’ menus and connections: host/provider, commission, zones
- Online orders at the till and in the kitchen How an order from the website or a QR code reaches Orders, the till and the KDS: manual acceptance and its deadline, ready time and scheduled orders, kitchen printing, online or on-site payment, delivery, tips and the channel report
- Register and floor: overview A help map for cafés and restaurants: register, payments and shifts, floor and bookings, banquets, kitchen, online orders, discounts and reports — plus what is new in the help
- POS: check the connection and the send queue One-button check: is there internet, does the accounting server respond, is the sign-in valid — and how it differs from the unsent queue
Floor & table reservations
- Floor Plan Table map, QR code binding, waiters and reservations
- Hall Panel Host workstation in POS: now, waitlist, scheme, reservations, calls and heat map
- Orders in the Dining Room Courses, sending to the kitchen, voids, moving tables, split bills
- Waiter App Cenaly Team: tables, ordering at the table, calls, serving and the bill from a phone
- Table Reservations Table bookings: creation, floor-plan binding, statuses and the hall panel
- Banquets and events Table bookings and deposit, agreed menu, prepayment at the till, kitchen prep and bar, course firing and settling with the host or company
Kitchen & order pickup
- Kitchen (KDS) Kitchen display: order rail, item statuses, stations, timers
- Expo (Order Handoff) Handoff screen for ready pickup/delivery orders to aggregator and own couriers
- Order Queue Display “Preparing / Ready” order numbers on a dining-room screen and calling guests from the till and kitchen
- Kitchen Printing Station tickets, 60x40 stickers and cashier documents through the hardware bridge
Appointments
- Appointments Salon: specialist time grid, booking services and visit statuses
- Group classes Session schedule with a seat limit, adding participants, waitlist and guest booking on the storefront
- Specialist online booking hours Windows when clients can book a specialist themselves, separate from working hours; staff can still book any working time
Hotel: overview and setup
Hotel: bookings and arrival
- Hotel booking actions Add a room to a group, hold an option until a deadline, cancel with a reason and penalty, booking log, registration card, room bill deposit, arrivals and departures for a date, segments
- Check a guest in and out at the front desk Today's arrivals and departures, room readiness, check-in with or without a booking, early check-in and late check-out, balance and check-out
- Moving, relocating and splitting a stay Move a booking on the calendar, change dates, confirm the new price, move a checked-in guest, split a stay across two rooms
- Pre-arrival form and the front desk check A private form link, what the guest fills in, the front desk check, registration card, reissuing and revoking the link
- Option until a deadline and the waitlist An option booking with a deadline and reminder, confirm or extend, an expired option, the waitlist and booking from it
- Several bookings in one group Link bookings into a group, shared dates and payer, cancelling rooms, checking group guests in and a partial result
- Room blocks and the rooming list A block for a group, release date, guest list from a spreadsheet or e-mail, row errors, releasing unpicked rooms
- Sell a room for a few hours Hour blocks and prices, the cleaning buffer, selling at the front desk, a clash with an overnight guest, day guest check-in and check-out
Hotel: guest journey
- Stay pass: the guest's device and the room The stay QR and room code, connecting by link, “My room” and “My bill”, device limit, disconnecting and a suspected leak
- Requests and room service from an in-house guest Requests and in-room orders from a phone, Do not disturb, handling a request at the desk, maintenance ticket, charge to room
- Online guest check-out from a phone Turn on online check-out, the hour it opens, paying the balance, room check, when the guest is sent to the desk
- Guest messages: templates and rules “Arrival tomorrow” and “Thank you” emails, booking events and send time, quiet hours, languages, email and SMS, the log
- Messaging a guest about their stay A message to the desk from “My room”, linking the chat to the stay, the desk's reply, the AI concierge, the chat after check-out
- Upsells: services and room upgrades A ready-made set and your own offers, selling at the desk and on the website, pre-arrival offers, posting to the room bill, report
- Stay rating and public review A 1–5 rating from the “Thank you” email link, a comment to the hotel, a low rating in team chat, where to see ratings
Hotel: money and documents
- Prepayment, card guarantee and hold Payment provider for bookings, rate deposit and prepayment, card guarantee, no-show penalty, payment link, hold and refund
- Guest and company bill: charges and printing The stay bill and balance, splitting the bill between guest and company, payment, printing the bill in the guest's language and PDF
- Restaurant, minibar and meals on the room bill Charging a restaurant or bar bill to a room, charge block and limit, deducting breakfast, lunch and dinner from the meal package
- Tourist tax: setting up the calculation Country preset and city rate, base and method, dated rates, minimum and night limit, exemptions, the tax line on the bill
- Guest registration register and filing by country The registration register, migration register in Russia, Alloggiati Web and SES.Hospedajes, manual mode, filing statuses
Hotel: sales and revenue
- Hotel rates: seasons, rate plans, restrictions and cancellation Seasonal price, a rate plan with meals, derived rates, prices by adults and children, stop sell, closed arrival and departure, cancellation policy
- Direct booking on the website: one or several rooms How a guest books on the storefront: dates and guests, a rate with meals, promo code, several rooms, prepayment, cancellation
- Hotel website: storefront with rooms and a booking button Room type content, rooms on the storefront, styling in the builder, a “Book a room” button on your own website
- iCal and channels: availability, conflicts and limits An iCal link for Booking.com and Airbnb, importing a platform calendar, sync every 15 minutes, conflicts, changing the link
- Company contract rates and agent commission A company contract with a discount or own rate, quota, the company on a booking, bill split, agents and the commission report
- Pricing rules and the Revenue screen Minimum and maximum nightly price, occupancy steps, early booking and last-minute dates, recommendations, auto-apply and rollback
- Promo code for direct room bookings A percentage or fixed discount, limits by room type, rate plan and dates, usage limits, checking a code and the report
Hotel: housekeeping and front desk
- A housekeeper's shift The “My rooms” screen, cleaning with a checklist and photos, assigning cleanings, daily cleaning, Do not disturb, occupancy discrepancies
- Inspect a cleaning and send it back Cleaning quality check, the supervisor, the “To inspect” list, accepting a room or re-cleaning with a remark and photos
- Room check, minibar and room items Minibar items and stock, what the guest took, restocking to par, counts, the room check at check-out and damage compensation
- Hand over a shift without losing a task Front desk lists, the shift log with importance and “read” marks, booking tasks with due dates and open tasks on the board
- Register, keep and return a lost item Registering an item, place and storage period, return with a signature and receipt, disposal after the period
- Returning guests, VIP and duplicate cards Finding a guest, a returning guest at check-in, preferences and allergies, VIP and “Do not rent”, merging duplicates
Hotel: management and control
- Front desk lists and the manager's daily summary Arrivals, departures, in-house guests and unassigned bookings, the manager's summary and scheduled email, period KPI, who sees amounts
- Night audit and closing the business day Room-night posting, the morning check, closing blockers and override with a reason, the day report, reopening, auto-close
- Front desk, housekeeping and accountant permissions Rights for the desk, housekeeping, inspection, bill amounts, the migration register and night audit; hotel positions and location scope
- Compare the hotels of one network The network summary for a period, figures and comparison, per-currency totals, a hotel that did not load, one hotel's reports
- Electronic key and the stay Supported locks, the vendor account and room mapping, the guest's code, room moves and check-out, reissuing and revoking a key
- Hotel: why an action does not go through Room-type allotment and rooms out of order, a closed day, a hanging payment, charge limit, role rights, iCal, check-out refusal, key not issued
Schools & courses
- School: launch in one day Courses, tariffs, teachers, scheduled groups, students and families, enrolment and the first lesson in the register
- School: tariffs, absences and charges Five tariff models, the absence policy and notice window, discounts, freezes, the family account, invoices and payment
- School: student and family portal A Study portal link: schedule, register, homework, balance, invoices and “Pay”, joining online lessons, emails to the family
- School: online lessons A Jitsi room or your own Zoom, Meet or Teams link; a lesson link, “Join the lesson” 15 minutes before, materials and homework files
Own delivery & ordering platforms
Delivery carriers
- CDEK: connection and API keys
- Russian Post: rates without a key
- Yandex Delivery: account OAuth token
- 5Post: API key and warehouse ID
- ApiShip: one integration, many carriers
- Trackings.GE: API token
- QuickShipper: OAuth client and a choice of Georgian couriers
- Exline: key-free rates and the secret for waybills
- Kazpost: classifier codes
- Nova Poshta: API key from the account
Nothing matches