Order Queue Display
The cenaly.ge board shows guests their order numbers in two columns: "Preparing" and "Ready". Put it above the pickup counter so guests can see when to come for their order.
The public screen never shows names, phone numbers or order contents. The cook's view with dishes and notes is the kitchen screen (KDS), and the pickup staff work in Expo.
What is needed to start#
- A TV with a browser, a tablet, or a monitor connected to a computer or a media box.
- Internet and power; for the chime — working speakers and one tap on the page or one key press.
- Manager access to the apps and settings of the location.
- Numbered orders whose dishes the staff mark as ready.
The guest screen opens from a public link without signing in to the admin panel. Staff still manage orders on their own till or kitchen screen.
Put a board in the dining room#
- In the admin panel open "My apps" and find "Order queue display". If it is not connected yet, find it under "Browse" in the "Orders & floor" category and click "Connect".
- Click "Configure" and choose the location. In the "Order queue board" card turn on "Enable board".
- If you also want delivery and aggregator numbers, turn on "Show delivery orders".
- Click "Copy link" and open it in the browser of the TV or media box. To check it on the current device use "Open board"; for a tablet there is a QR code.
- Switch the browser to full screen and check that the number is readable from where guests wait.
The link looks like https://<venue subdomain>/?queue=1. Use the link from your location's card: it already contains the right address.
If the board is empty, check that the order belongs to this location and that the settings are on. Right after the first switch-on, test with a new order: older orders may not appear until they change again.
The board asks the device to keep the screen on. If the TV or browser cannot do that, turn off the sleep timer and screensaver in the device settings.
Which numbers the guest sees#
| Situation | What the board shows |
|---|---|
| Some items are still waiting or cooking | The number under "Preparing" |
| All active items are ready | The number under "Ready" |
| Some dishes are ready, others are still cooking | The number stays under "Preparing" |
| The order is handed over, picked up by a courier, closed or cancelled | The number leaves the board on the next update |
| The guest has paid and is waiting for food | Payment alone does not remove the number |
| The number has been under "Ready" for 30 minutes | It leaves the board by itself, even if the handover was not marked |
In each column numbers whose state changed earlier come first. The kitchen changes item readiness; the board only reflects the result.
Without "Show delivery orders" delivery orders and orders from external channels and aggregators are left out. Ordinary pickup orders without an external source stay on the screen, so this setting is not a "counter orders only" filter.
Call a guest manually#
From the web till#
- Press "📣 Order ready". If the command is not in your layout, add "Order ready" from the "Library" of the till designer on the "Screen" tab.
- In the "Call an order number" window pick a ready order and press "📣 Call again". You can also type the number in "Order number" and press "📣 Call".
- For an order in the "Preparing" group there is "✅ Ready — call": it marks the order ready and calls the guest at once. Use it only when the order really is cooked.
From the web kitchen screen#
Open "Recall" on the KDS and press "📣 Call" next to a finished ticket. This calls the guest again; you do not need to send the ticket back to cooking.
A regular manual call does not change readiness. The only exception is the explicitly named "✅ Ready — call" action on the till.
If a call did not appear, restore the connection on both devices and call the number again: calls missed while offline are not replayed.
Call automatically when ready#
In the "Order queue board" card turn on "Call the number when the order is ready" and reopen the copied link on the TV. The link now contains &callOnReady=1.
From then on, when readiness changes live, the number is called without the cashier. Automatic calling is off by default; manual calls work regardless.
Loading numbers that are already ready when the page opens does not call them again. If a number is ready but the announcement was missed, call it again manually.
Sound and language#
The sound is a short chime; the number is not spoken. If you see "Tap the screen to turn on the sound", tap the page or press a key on a connected keyboard, then repeat the call.
For a silent board add &sound=0 to the address. The large number will still appear; remove the parameter to bring the chime back.
The language is set with &lang=ru, &lang=en or &lang=ka, for example https://<venue subdomain>/?queue=1&lang=en&sound=0. Without the parameter, the board uses the browser language. Russian, English and Georgian have their own board texts; other languages use the English captions.
Limits#
- The board serves one location; there is no split of calls between several pickup windows.
- The number is not announced by voice. The chime and the large number are the available way to announce it.
- Manual and automatic calls need a live connection. The list may refresh through backup polling, but that does not bring back missed announcements.
- Calling from the till works in the web version. The Android and Windows tills do not send this command yet, and the customer display does not show the announcement.
- Without internet the last numbers may stay visible, but they do not confirm current readiness.
- When you switch the board off in the settings, stop showing the page on the TV: an already open screen may not clear at once.
Troubleshooting#
| Symptom | Cause | What to do |
|---|---|---|
| "The order board is not set up yet" | The address does not identify a location | Copy the public link from the card of the right location |
| Both columns are empty | No matching orders, the board is off, or no update has arrived yet | Check "Enable board", the location and a new test order |
| A delivery number did not appear | Delivery and external channels are hidden | Turn on "Show delivery orders" and check that the order updates |
| The number does not move to "Ready" | Some items are not ready yet | Check all dishes and stations on the KDS |
| The number is ready but was not called | Automatic calling is off, an old link is open, or the live update was missed | Open the new link; call the number manually |
| The large number shows, but there is no chime | The browser blocks sound, sound=0 is set, or the speakers are off |
Tap the screen, check the address and the volume; repeat the call |
| "No connection — the board may be out of date" | Fresh data could not be loaded | Restore the internet; until then confirm readiness with the staff |
| A handed-over number is still there | The handover has not been marked yet, or the screen has not updated | Mark the actual handover on the work screen and check the connection |
If the problem repeats, give support the location, order number, time, board address, device and browser, and a screenshot. For a sound problem, say whether the large number was visible — How to contact support.
Common questions#
Can I open the link on two TVs? Yes, both show the queue of one location. Check sound and browser permission on each.
Does the board need its own login? No, the link is public; it shows only numbers, not guest data.
Can I announce a number again? Yes: on the till — "📣 Call again", on the KDS — "📣 Call" in the "Recall" panel.
Does the board replace the kitchen screen or Expo? No. It tells guests the result of the staff's work; orders are still cooked and handed over on the work screens.
Related guides#
- Kitchen (KDS) — dish readiness
- POS — taking orders and calling numbers
- Expo — handing over cooked orders
- Orders — checking order contents and status
- Table orders — an order number’s path from the POS to handover
- Customer display — a second screen with the ticket at the checkout
- Multiple tills and devices at one location — which devices to place where at a location