Cenaly.ge business phone system
One business number. A team ready to answer.
Incoming calls ring the available members of your group, and one teammate answers. The other phones briefly show who picked up.
We’ll review your number, country and devices, then agree on available features and costs before setup.
Calls need a Cenaly.ge PBX, a provider connection and configured devices. The Android features shown are in beta and depend on the release and setup.
Demo workspace with fictional people, hotel and training numbers.
How your team works
A coworker can take the shared call
A guest arrives at the desk just as the phone rings. Another member of the group can answer the same call.
After the answer, the other phones stop ringing and briefly show who took the call.
The ring order is flexible — the group’s ring plan sets who rings right away and who joins a few seconds later as backup. An employee who is already on a call does not get the group call: it goes to someone who is free.
The group does not rank who is least busy: the allowed members ring together, and the first to answer takes the call.
See how ring groups work → What happens in the recording
Compare ways of working
| If your current process is | You can use Cenaly.ge to |
|---|---|
| Send the business line to a single phone | Ring a configured group of employees together |
| Copy a callback request into a separate chat | Assign the request while the call is still open |
| Search for each caller’s number by hand | Open the CRM record linked to a known number |
Details: how your team works
A ring plan: who answers first and who backs them up · A callback request gets an owner and a due time · A known customer is visible before you answer
Details: how your team works
A ring plan: who answers first and who backs them up · A callback request gets an owner and a due time · A known customer is visible before you answerA ring plan: who answers first and who backs them up
The owner sets the ring plan for each group in the admin workspace; it requires a dedicated Cenaly.ge PBX.
The group’s ring plan shows who rings from the first second, who joins after a set delay as backup, and where the call goes if nobody answers — for example, the group voicemail or the AI receptionist.
The PBX does not ring people who are on a call, paused, on Do Not Disturb or outside their hours in the group. Instead of a ring plan, a group can work as a queue: the caller hears a waiting message and their place in line, and members join in steps.
Employees see the same plan in Cenaly Phone: whose phone is ringing now, who joins in a few seconds and who is busy.
Conditions
Dedicated Cenaly.ge PBX only. The plan in Cenaly Phone is an Android beta and depends on the PBX and app versions. Step delays are set in seconds; if the first members are unavailable, the next ones may join earlier. Distribution and queues are set up for your team during onboarding.
Partial availability — check your app release
A callback request gets an owner and a due time
The employee fills in the request by hand: it is a task for a person, not an automatic call.
What happens in the recording
“Could the manager call me tomorrow at ten?” The employee opens a callback request from the active call, chooses an assignee and sets the due time while the conversation continues. The request appears in the assigned coworker’s Call back list.
Conditions
Requires task access and a compatible app release. Cenaly.ge does not promise an automatic call at the exact due time; AI filling is a separate option. If the number already has an open callback case, the request is added to that case; a closed case is not reopened — a new one is created.
Android caller card — beta
A known customer is visible before you answer
Requires staff permissions and an unambiguous match with a Cenaly.ge CRM record. Details open separately.
What happens in the recording
What happens in the recording
When a number is already linked to a CRM contact, the incoming call screen shows the customer’s name, tags and count of earlier calls. For more detail, staff open the full record in the web workspace or the admin app.
A known customer can go straight to a familiar employee. Turn it on for a group, and the PBX first rings, for a few seconds, the person who last actually spoke with this number, or the account owner from the CRM. No answer, busy or outside their hours — the call follows the group’s usual plan.
The setting is flexible: how many seconds to ring the familiar employee, what counts as a real conversation, how many days to remember the number, and whether to give way to callers already waiting in a queue. Calls with a bot or voicemail do not count; at the customer’s request, the number can be erased from this memory.
Conditions
Requires your location’s CRM. The compact call panel does not display the full text of CRM history. Unknown numbers and shared phone numbers may need manual identification. The full record opens in the web workspace and can take several seconds to load. “Familiar employee” is turned on per group and works on a dedicated PBX only; the familiar employee must be a member of that group.
What you need to get connected
Your number
Already have a business number? We’ll check the connection your provider supports. Keeping the number depends on the provider and setup. No number yet? We’ll discuss where you can get one in your country. We connect local SIP providers, and a number on a SIM card or a landline through a gateway.
Check my number →Team and devices
We’ll map the staff group and check the devices. Cenaly Phone needs Android 10 or later, a connected PBX and a staff extension.
Setting up desk SIP phones →Cost
Provider service, the PBX package, and optional AI processing and recording storage have separate terms. The total depends on your connection and usage; we’ll confirm the cost breakdown for your setup before launch.
- Number with your provider
- Cenaly.ge PBX
- Staff group
This is a diagram, not a screenshot of a configured number.
Additional features
Find the conversation after it ends · Re-read the details of the call · Help a caller who speaks another language
Additional features
Find the conversation after it ends · Re-read the details of the call · Help a caller who speaks another languageFind the conversation after it ends
Recording and its processing are enabled separately and depend on local rules and access permissions.
A recording lets an authorized employee check an agreement.
Automatic transcription creates text from the saved audio.
Configured analysis rules can add tags, such as a request for a callback, to help the team find relevant conversations later.
These steps finish separately. A call ending does not mean its transcript or tags are ready.
AI-generated tags need review.
Conditions
Recording requires the appropriate setup, notices or consent, access permissions and retention settings for your location. Automatic transcription and analysis need enabled rules, AI consent and credits. Processing takes time and results may need correction.
Live text and Android prompts — beta
Re-read the details of the call
Requires speech recognition setup, a prepared knowledge base, AI consent and AI credits.
What happens in the recording
What happens in the recording
A caller gives an arrival time, asks about luggage or changes a detail. Live transcription puts the conversation into text while the call is in progress, so staff can check what they heard without relying on memory alone.
The call assistant can also show relevant answer cards from your prepared knowledge base.
When a guest asks to leave bags before check-in, the employee can refer to the hotel’s actual policy.
Conditions
Requires access rights, the call assistant enabled, a supported language, AI consent and caller notice. Speech recognition uses AI credits. Prompts require a prepared knowledge base. Recognition can make mistakes. The live panel is not a saved transcript of the call.
Voice translation — beta
Help a caller who speaks another language
Requires a supported language pair and AI balance; the caller hears a translation notice. The service uses Google.
What happens in the recording
A Spanish-speaking guest asks a question. Your employee answers in English. With two-way voice translation enabled, each side can hear a translated response during the call. The phone shows the translation status and the latest translated phrase.
Confirm names, dates, prices and other important details. Translation can get them wrong.
Conditions
The owner must enable access for the employee. A supported language pair, compatible PBX, AI balance and available usage limit are required. The service uses Google. By default the other person first hears a short notice that the call is translated by AI (in their language, or in the language of your location’s country when their language is detected automatically). Availability varies by brand; cenaly.ru requires a separate owner opt-in for external voice processing and is off by default.
Supervision and setup
See what is happening at the desk · Join an employee’s call and follow the text · Your team’s conversations, under a manager’s review · A local provider or a GSM gateway — every line in your PBX
Supervision and setup
See what is happening at the desk · Join an employee’s call and follow the text · Your team’s conversations, under a manager’s review · A local provider or a GSM gateway — every line in your PBXLive wall — beta
See what is happening at the desk
Requires viewing permission and a live PBX connection. It is not a hidden listening panel.
What happens in the recording
A supervisor can view current calls and team status on a separate screen. As a ringing call is answered, the wall shows the active conversation — no need to ask each employee about every call.
Conditions
The wall shows a current snapshot; an unavailable or stale feed is not the same as an empty queue. Call controls and listening are separate features with their own permissions and limits.
Live transcript — beta
Join an employee’s call and follow the text
Dedicated PBX only, and only where local law allows it: employees are informed and the caller hears a notice.
What happens in the recording
On the Live board, a manager sees who is talking to whom. They can join a call in progress: listen, whisper so that only the employee hears, or join the conversation as a third party.
The Transcript button shows the conversation as text in real time, and an AI prompter attached mid-call first gives a short summary of what was said before.
Conditions
Listening, whispering and joining work only on a dedicated PBX and from your own extension. Availability depends on the country: where the law requires consent from all parties, the feature is not available. It needs the owner’s “employees are informed” confirmation and the caller notice turned on; every session is written to the monitoring log. The transcript uses AI credits and requires consent to AI processing; recognition can make mistakes. This describes the settings, not legal advice for your country.
Your team’s conversations, under a manager’s review
Recordings and transcripts are visible to the owner and to employees with access; recording and its processing are turned on separately.
Transcripts
In Calls, a manager opens employees’ call recordings and transcripts, searches by conversation text, the other party’s number and the employee’s name, narrows calls by tag, and saves useful selections as team filters.
Tags make it easy to pick calls for review — for example, every mention of parking or every callback request this week.
Conditions
Access to recordings and transcripts follows employee permissions; recording depends on local rules and notices. Transcription needs transcription rules, consent to AI processing and AI credits.
A local provider or a GSM gateway — every line in your PBX
We check the provider (SIP) or gateway connection and whether you can keep your number for your setup.
Your front desk and reservations team may use different numbers. The admin workspace lists your SIP connections — the connections to your phone provider — and the numbers assigned to them; each incoming number is set to ring a chosen group.
We connect local SIP providers in your country: a wizard in the admin workspace walks you through the chosen provider’s setup, and the help center lists providers by country with their connection settings.
A number on a SIM card or a landline connects through a gateway — GSM/LTE, analog line (FXO) or ISDN — that turns the provider’s line into SIP. Calls on that number then also go through your Cenaly.ge PBX: inbound rules, groups and ring plans, recording, transcription, tags and the call log all apply.
One SIP trunk can carry more than one number. Adding trunks does not remove the capacity limit for simultaneous conversations: a single-SIM gateway carries one call at a time.
Conditions
Requires compatible provider credentials or a gateway and a dedicated PBX. Provider and gateway settings in the help center are compiled from provider and manufacturer documentation; we check compatibility with your line when connecting. Today a gateway receives calls to the SIM card or line number; outbound calls through a gateway and inbound rules by its numbers arrive with the PBX version that connects the gateway as a line — until then, outbound calls go through a SIP provider. Not every carrier and country allows SIM cards in a gateway — we check this before you buy equipment. Keeping an existing number, backup routing and call capacity must be checked for your connection; in some countries a Cenaly.ge PBX is not available under local rules.
Check your existing number → Lines, numbers and routes →SIP providers by country →GSM gateways and landlines →
API and MCP — beta
Connect your own AI subscription to your phone system
Only the owner grants access: a key or connection with chosen permissions, locations and expiry; you can revoke it at any time.
Your Cenaly.ge PBX has an MCP server — the same access as the REST API. Connect it to the AI assistant your team already uses: ChatGPT, Claude, Cursor, VS Code, Perplexity or another MCP client. ChatGPT and claude.ai connectors connect by link: the owner signs in to their own window and approves access. The assistant sees only the actions that access allows.
Through MCP you get the call log with each call’s route, recordings and transcripts with a short summary, click-to-call, an employee’s forwarding and Do Not Disturb, who is free or on a call right now, inbound and outbound rules with history and rollback, open/closed for a location, call metrics for a period, and settings export and import with a preview.
What you can ask the assistant
- “Find this number’s calls from the past week and what was agreed” — call log, transcripts and summaries.
- “Anna is on leave until Monday — forward her calls to Ben” — an employee’s call forwarding.
- “Add a rule: calls to the reservations number go to the Reservations group” — an inbound rule.
- “Call this customer back from Anna’s phone” — click-to-call: the employee’s phone rings first.
- “How many calls did we miss this week, and where do we lose them?” — metrics for a period.
Notifications: what goes through MCP and what through webhooks
- Call events — started, ringing, answered, transferred, ended — are sent by the PBX to your address as signed webhooks with retries.
- Through MCP, the assistant reads the feed of these events for the last 7 days and manages webhooks: create, test, view the delivery log. The assistant itself does not receive notifications — it learns about calls when someone asks.
- A finished analysis of a recorded call with its transcript is sent by a separate webhook from Calls.
Conditions
Only the owner creates and revokes keys and connections; permissions and locations change on the fly, and every action taken with an access is logged. Limits: 120 requests per minute per key; click-to-call — 10 per minute. Editing rules and importing settings are separate permissions that no preset includes; API access does not change how calls are distributed to people (ring plans and queues). Real-time events come from a dedicated PBX on a supporting version. You pay for the AI subscription with its provider, and the call log and transcripts the assistant reads are processed under its terms — grant only the permissions you need.
Your PBX MCP server →API, keys and permissions →Call events: webhooks →
What happens after you reach out
- We clarify your number — existing or new — plus provider, country and team.
- We agree on the features available for your line and the cost breakdown before launch.
- We set up the PBX, incoming line and staff ring group.
- We connect employee devices and place a test incoming call.
A free Cenaly.ge account is not free phone service: the provider connection and PBX are agreed separately.
Who you trust with your number
A product you can check
The page shows real app screens and videos recorded in a demo workspace. Each feature says whether it is in beta or partially available, and what it needs.
Clear responsibility
The service is provided by the operator listed on the contact page — that is who you sign the agreement with. Discussing your setup covers your number, provider, devices and cost breakdown.
Service operator and contacts →Clear data handling
Call recordings and transcripts are stored in your account’s infrastructure: AWS in Frankfurt, Germany (eu-central-1); data intake is closed until the service opens, after that all processing stays in Germany; AI features only with separate consent. Access is set by staff permissions, and retention by settings. AI processing is enabled separately with the owner’s consent; if a feature sends voice to an external service, that is stated next to it.
Security and data →Questions before you connect
Can I keep my current business number? What if I don’t have one?
That depends on your provider and the connection options it offers. We’ll check whether a compatible SIP connection or another supported arrangement is available. Keeping or transferring every number is not guaranteed. If you don’t have a number yet, we’ll discuss where you can get one in your country.
Who does the group ring, and what do devices need?
It calls the available members allowed by that group’s settings. When one person answers, the others stop ringing. Cenaly Phone needs Android 10 or later; device registration, connectivity and local settings still matter.
How do we check call quality?
During setup we run a diagnostic check of the line and devices and place a test incoming call. Quality depends on the employee’s network and the provider, so we don’t give a numeric guarantee.
What makes up the cost?
Provider service, the Cenaly.ge PBX package and — if you turn them on — AI processing and recording storage. Each part has its own terms; the total depends on your connection and usage. We’ll confirm the cost breakdown before launch. A free platform account does not include phone service.
Can we record every call?
Recording scope can be configured, but the allowed setup depends on your location, applicable notices or consent, and permissions. Retention and access also need to be set. An unanswered call has no conversation to record. This describes the settings; it is not legal advice for your location.
Do ordinary phone calls require AI?
No. Ring groups and voice calls do not require AI processing. Transcription, analysis and translation have their own settings, consent requirements and costs.
Are all these features in the app I can download today?
Not necessarily. Beta features and requests created during a call depend on the APK release and PBX firmware. We’ll verify the workflows you need on the release you will use.
Does the page language choose the brand or recording rules?
No. Interface language, business location and brand are separate. A localized video does not establish availability in every country or on every brand.
Make the business line work for your team
Tell us who answers today, what happens when they are busy, and how callback requests reach the right coworker.