Rooms, room types and inventory readiness

Your room inventory is the physical rooms on the floor plan and the room types you sell. Everything else depends on them: the nightly price, the allotment on the website and in channels, assigning a room to a booking, and housekeeping.

Who: the owner and the manager (setup), the front desk (out of order, room assignment). Housekeepers do not change rooms or room types.

Where: Rooms — the floor plan and the rooms board; 🏷️ Room types → the Hotel settings window, Rooms & types tab.

Physical room and room type#

You sell a type, but the guest stays in a room. A booking can be made for a specific room or only for a type — then the room is assigned later (see Assign a room to a booking).

Floors and bulk room creation#

The floor plan is the same editor as the restaurant Floor plan: halls are called floors here, and instead of tables there are Room and Bed elements (for hostels and dorms). A bed placed in a room moves only inside it.

To add many rooms at once:

1. Open Rooms and press + Add rooms. The Add hotel rooms window opens.
2. Enter From number and To number (for example, 201–230) and, if you like, a Prefix (for example, A-).
3. Check the preview line: "Will create N rooms · M floor(s)". Rooms that already exist are shown as "… already exist and will be skipped", so there are no duplicates.
4. Press Create rooms.

You can create up to 500 rooms at a time. If your subscription plan limits the number of rooms per location, the window tells you in advance how many from the range will not be created.

A QR is bound to a room with Create QR and bind in the room card, and to all rooms without a code with Create QR for all without a code (N). Print one by one or as A4 sheets, see Table QR codes and device codes.

Room types: capacity, price, photos and beds#

1. On the Rooms page press 🏷️ Room types — Hotel settings opens on the Rooms & types tab.
2. Press Add type and fill in Name, Rate per night and Capacity.
3. Press Save.
4. Assign the type to rooms: select a room on the floor plan and set the type in the properties panel.

The rate per night is the type's base price. Seasons, rate plans with meals and the rate calendar override it — see Hotel rates. A rate change applies only to future check-ins and bookings — nights already sold keep their price.

What the guest sees on the website. In the type row press 📷 Add photos and description for guests: up to 12 photos (the first is the cover), Area, m², Beds, Amenities from a ready-made list and the Description for guests in each language. Press Done, then Save in the type list. More about the storefront — Hotel website.

Room features and picking a room for a guest's wishes#

A guest asked for a high floor, a sea view or a step-free room — for this you mark rooms with features.

1. Hotel settings → Rooms & types, the Room features block.
2. Press Edit next to a room and tick its features: location (floor, lift, quiet room), view, layout (balcony, connecting room, smoking allowed), accessibility (step-free entrance, grab bars, wide doorway and others).
3. Anything missing from the list goes into Your features. Press Save.

Features are used only in manual picking: in the Pick window of a booking sold by type, rooms are split into "Free and matching", "Free, without some of the features" and "Not available for these dates". Step by step — Pick a room to match the guest's wishes.

Room readiness: occupancy, housekeeping and out of order#

A room has three independent states, visible on the room card on the board:

An uncleaned room only warns at check-in, while a room out of order blocks it. What exactly check-in checks — Check a guest in and out.

Take a room out of order (OOO) or out of service (OOS)#

1. On the rooms board, in the room card, press 🔧 Out of order. The Take the room out of order window opens.
2. Choose the Kind:
   • OOO — not for sale — repairs, a breakdown: the room is removed from sale for these dates, the type's allotment goes down;
   • OOS — for sale, not assigned — a minor defect: availability stays the same, but the room is not put into new bookings or check-ins.
3. Enter a Reason — if the hotel requires it (Hotel settings → Housekeeping), the room cannot be taken out of order without one.
4. Set From (empty — from today; you can pick a date after the current guest leaves) and Back in service on (empty — indefinitely).
5. Press Take out of order. You will see "Room … is out of order".

To return the room, use the same button → Return to service. If a maintenance ticket took the room out of order, the room returns to service on its own when the ticket is closed.

If the room still has bookings, the window warns you ("The room is out of order, but it has N active reservation(s) — move them to another room in the reservation calendar"), and the Bookings on rooms taken out of order strip appears above the calendar — move the guests to another room (Moving and relocating).

Room type allotment: how many rooms you can sell#

A type's allotment for a date is the number of rooms of the type minus:

• bookings on that date — with or without an assigned room;
• the unpicked remainder of room blocks (Room blocks and the rooming list);
• rooms out of order (OOO) on that date;
• rooms sold by the hour, if the hours overlap (Sell a room for a few hours).

An unassigned booking also uses up the allotment — so the website and channels do not sell a type beyond its number of rooms, even if rooms are not yet assigned to bookings. OOS does not reduce the allotment.

Assign a room to a booking#

A booking sold by type (from the website, a channel or the front desk) sits in the Sold by room type — no room assigned yet strip above the calendar.

• Assign a room — the system takes the first free room of this type for the whole stay, skipping rooms out of order and occupied ones.
• Pick — you choose the room yourself, taking the guest's wishes into account (see above).

If there is no free room, you will see "Could not assign a room — no free room of this type": move another booking or return a room to service.

Not available yet#

• Room features are not used in automatic assignment (Assign a room), in the price or in channels — only in manual picking.
• The guest's wishes from the booking note and the guest card are not filled into the picker — tick them yourself.
• You cannot add your own amenities to a room type card — only from the ready-made list.

Related sections#

• Hotel: map of everyday tasks — all hotel articles by task
• First day: hotel, guesthouse — setup checklist
• Hotel rates — seasons, rate plans, sales restrictions
• Hotel booking actions — create a booking, pick a room
• A housekeeper's shift — cleaning and statuses
• Room check, minibar and room items — room equipment
• Floor plan — the floor editor

Frequently asked questions#

What is the difference between OOO and OOS?#

OOO removes the room from sale: the type's allotment goes down, and the website and channels sell less. OOS keeps the room in the allotment (a minor defect that will be fixed in time) but does not let you put it into a new booking or check-in.

Can I take a room out of order from a future date?#

Yes. Set the date in the From field — for example, the day after the current guest leaves. Until then the room works as usual, and the card shows "Out of order from …".

Why is the type sold out although there are free rooms?#

The allotment is also used up by unassigned bookings, unpicked blocks and OOO rooms. Check the "Sold by room type — no room assigned yet" strip and the blocks for these dates. Troubleshooting — Hotel: why an action does not go through.