Inspect a cleaning and send it back

The quality check is the second step after cleaning: the housekeeper tapped "Done", and an inspector (a head housekeeper, supervisor or the front desk) checks the room and accepts it or sends it back for re-cleaning with a remark. Until the room is accepted, it is not "Inspected".

Who: the owner — to turn the check on; the inspector — a position with the "Room inspection" permission (the ready-made "Housekeeping supervisor" position), the front desk or the owner; the housekeeper — to understand what happens to her room. The location's business type must be "Hotel".

Before you start: housekeepers work on the "My rooms" screen — see A housekeeper's shift.

Turn on the check#

1. Open "Rooms" → "🏷️ Room types" — the "Hotel settings" window opens.
2. Go to the "Housekeeping" tab.
3. In the "Room cleaning" block, open "Norms and output".
4. Turn on "Quality check after cleaning".
5. Optionally turn on "Count points only after the check" — then output points for a cleaning count only once the inspector has accepted it; re-cleaning earns no points.
6. Click "Save".

The check applies to cleanings finished after it was turned on. Cleanings closed earlier are not sent for inspection retroactively.

Who can inspect#

A "Housekeeping supervisor" sees everything a housekeeper sees, plus the list of inspections and the output report for all housekeepers of the location. Like a housekeeper, a supervisor sees no guests and no money. More about positions — Front desk, housekeeping and accountant permissions.

How an inspection appears#

1. The housekeeper taps "Done" on a room cleaning.
2. The room becomes "Clean" — not "Inspected", even if the cleaning setting says "Inspected — ready to sell".
3. A "🔎 Room N — inspection" task (after a re-cleaning — "re-inspection") appears on the task board, and the housekeeper's room card shows "Awaiting inspection".

If the hotel has automatic assignment of cleanings turned on, the inspection goes automatically to an inspector on shift — but not to the person who cleaned. Otherwise anyone with the right can decide it.

Accept a room#

1. Open the "My rooms" screen. An inspector has the "To inspect" list at the top — all open inspections of the location, the longest-waiting first.
2. Each line shows the room, "Cleaned by …", "Done at …". For an inspection after a re-cleaning — "Re-inspection #N".
3. Tap "Inspect". The "Inspection — room …" window shows "Housekeeper's photos" (or "No photos attached"), "Checklist: N of M" and, for a re-inspection, the "Previous remark".
4. Check the room and tap "Accept".

Result: you see "Room accepted", the inspection closes, the room becomes "Inspected". The cleaning is credited to the housekeeper marked as accepted.

Accept from the front desk#

If a person with the inspection right marks the room "Inspected" on the room board, the room's open inspection closes as accepted. A housekeeper who marked the room cleaned herself (for example, with a code from the room phone) does not close the inspection — the room waits for the inspector.

Send back for re-cleaning#

1. In the inspection window, tap "Re-clean". The "Send room … for re-cleaning" window opens.
2. In "What to fix", describe the remark — it is required. The housekeeper will see it at the top of the task.
3. If needed, add "Photos of the issue" (requires a connection; up to 10 photos).
4. Tap "Send for re-cleaning".

What happens:

• you see "Sent for re-cleaning", the inspection closes with the result "re-clean";
• the room goes back to "Needs cleaning";
• a "🔁 Room N — re-cleaning" task appears on the task board — urgent, due today, for the same housekeeper, with your remark and photos;
• for the housekeeper, the re-cleaning comes first in "My rooms", and the top of the room window shows the "Inspector's remark" block;
• re-cleaning earns no points.

If the housekeeper of the original cleaning could not be identified, the re-cleaning appears in "Unassigned cleaning".

Re-inspection#

The housekeeper fixes the remark and taps "Done" on the re-cleaning again. A new inspection of the room appears on the board — "Re-inspection #2" (and so on), and its window shows the previous remark.

When the inspector accepts the room after a re-cleaning, the original cleaning also counts as accepted: with "Count points only after the check" turned on, the housekeeper gets points for the original cleaning, not for the re-cleaning.

Room readiness for arrival#

A room still awaiting inspection looks "Clean" to the front desk and does not prevent check-in: whether to check a guest in before the inspection is up to the front desk. Even a room in "Needs cleaning" or "Cleaning" can be checked into — the system does not block it, it warns that the room is not ready.

Inspection results in the report#

On the room board: "📊 Reports" → "Housekeeping output". For each housekeeper you can see how many cleanings were accepted, how many were sent for re-cleaning and how many were accepted the first time, and for an inspector — how many inspections they carried out.

What is not available yet#

• Retroactive inspections. Cleanings closed before the check was turned on, or more than a day ago, are not inspected.
• Item-by-item or scored quality ratings. An inspection has two outcomes — "Accept" or "Re-clean" with a text remark.
• Undoing a decision. An accepted inspection cannot be changed to "re-clean" — the room needs a new cleaning.
• Photos of the issue without a connection. The decision itself is saved on the phone offline and sent later, but photos of the issue can only be added with a connection.

Related sections#

• A housekeeper's shift
• Room check, minibar and room items
• Front desk, housekeeping and accountant permissions
• Rooms, types and room readiness
• Shift task board

Frequently asked questions#

Why didn't the room become "Inspected" after "Done", even though the setting says "Inspected — ready to sell"?#

The quality check is turned on. In this mode, only the inspector sets "Inspected".

Can I close an inspection by simply dragging the task to "Done" on the task board?#

No. An inspection is decided only with "Accept" or "Re-clean": a plain "closed" does not tell whether the room was accepted.

Does the housekeeper see the "To inspect" list?#

No. It is visible only to people with the inspection right. The housekeeper sees "Awaiting inspection" on her cleaning.

"Only a housekeeping supervisor can inspect rooms" — what does it mean?#

Your position does not have the "Room inspection" permission. The owner grants it; the ready-made position with this permission is "Housekeeping supervisor".

"This inspection has already been decided"#

Someone has already accepted or sent back this room. Refresh the screen.

Is an inspection created if the housekeeper closed the cleaning offline?#

Yes. When the action reaches the server, the inspection appears just as after a normal "Done".