Register and floor: what you can do and where to start
This page is a help map for cafés, restaurants, bars and canteens. It briefly lists what the cenaly.ge register does on the floor and in the kitchen, and where to find the detailed guide for each task. The steps themselves are in the linked articles.
Where to start#
If you are setting up a venue for the first time, go in this order:
- Floor. Draw your rooms and tables, link the QR codes and assign waiters — Floor plan.
- Register and devices. Open the register, set up its layout and connect a second device if you need one — Register and Several registers and devices.
- Payments. Turn on the location's payment methods: cash, card, online payment by the guest — Payments.
- Kitchen. Route orders by station to the kitchen display or to printers — Kitchen (KDS) and Kitchen and floor printing.
- Shift. Open your first cash shift and close it with a Z report at the end of the day — Cash shift.
First-day checklists for a coffee shop, a restaurant with a dining room, a bar, fast food and a canteen are in First day by venue type.
Register: orders, payment and shifts#
The register runs in the browser (the web register in the admin panel) and in the Android and Windows apps. There is no register for iPhone or iPad.
| Task | Where to read |
|---|---|
| Build an order, link it to a table, park a receipt, enter an item by code | Register (POS) |
| Add a second register, a tablet or a waiter's phone sharing the fiscal printer and printers | Several registers and devices |
| Show the guest the receipt on a second screen | Customer display |
| Take cash with change, card, split payment, debt or prepayment | Payments |
| Open and close a shift, pay cash in and out, X and Z reports | Cash shift |
| Find a receipt, refund it fully or partly, exchange an item | Receipts, refunds and exchanges |
| Work at the bar with open tabs | Bar mode |
| Keep working when the internet drops | If the internet drops |
Floor, bookings and banquets#
| Task | Where to read |
|---|---|
| Run a table's order from the first dish to the bill, fire courses, move guests | Table orders |
| Take orders at the table from a waiter's phone | Cenaly Team waiter app |
| See the whole floor: waitlist, sections, bookings, waiter calls | Floor panel |
| Take a booking, confirm an online request, seat guests, refund a deposit | Table bookings |
| Run a banquet or a corporate event: tables, menu, prepayment, course firing | Banquets and events |
Kitchen and order pickup#
| Task | Where to read |
|---|---|
| Show orders to cooks by station and mark them ready | Kitchen (KDS) |
| Assemble and hand over an order to a guest or courier, run dishes to the floor | Expo |
| Show guests a "Preparing / Ready" board | Order queue board |
| Print kitchen tickets, stickers and guest checks | Kitchen and floor printing |
| Receive orders from the website and the QR menu at the register and in the kitchen | Online orders at the register and kitchen |
| Set up required choices and add-ons for a dish | Option groups |
Discounts, charges and loyalty#
| Task | Where to read |
|---|---|
| Give a discount on the bill or an item, apply a promo code, redeem points | Discounts, promo codes and points at the register |
| Add a service percentage for the location, a table or a large party | Service charge |
| Accept and distribute tips | Tips |
| Set up the loyalty program, gift cards and memberships | Loyalty, Gift cards, Memberships |
| Serve a company on a contract and let it pay later | Corporate accounts |
For the shift manager and the owner#
- Quick actions during a shift — current sales, the stop list, refunding and reprinting a receipt, cashier training mode — are collected in Shift manager tasks at the register.
- Who can do what at the register and in the admin panel is set by roles — Staff permissions.
- Time tracking and shift schedules — Time clock and Shift schedule.
- Revenue, average check and item sales — Reports and Report metrics.
The register in Russia#
For locations on cenaly.ru, the register prints fiscal receipts through a fiscal cash register and works with product marking and EGAIS. The detailed articles are in the cenaly.ru help section on fiscal registers: receipts in food service, alcohol and pouring, connecting to Chestny ZNAK. This section is not shown on other domains.
New in the help center#
Recently added articles:
- Banquets and events — booking, prepayment, kitchen and settling with the host.
- Online orders at the register and kitchen — acceptance order, ready times, payment and per-channel reports.
- Table orders and the waiter app.
- Shift manager tasks, Discounts at the register and Service charge.
- Customer display and Order queue board.
Payments, Cash shift and Receipts, refunds and exchanges have been expanded: change for cash, choosing a terminal, debt and repayment, prepayment, a shift-closing checklist and refunds by receipt.
What changed in the product itself, and when, is in What's new.