Front desk lists and the manager's daily summary
In the hotel reports the front desk takes the day's lists — who arrives, who leaves, who is in house. The manager looks at yesterday's summary and gets it by email. The owner compares occupancy, ADR and RevPAR over a period.
Who: the front desk, the manager, the owner, the accountant.
Where: Rooms → the 📊 Reports tab. A housekeeper does not see this tab.
Which reports there are#
| Tab | What it holds |
|---|---|
| KPI and reconciliation | Occupancy, ADR, RevPAR and revenue for a period, a daily table, comparison with the previous period, the daily reconciliation of charges |
| Front desk | Lists for a date: arrivals, departures, in house, bookings without a room; printing and CSV |
| Meals | Meal forecast for a date: how many rooms, adults and children to expect at breakfast, lunch and dinner — Meal forecast for a date |
| Daily summary | The manager's summary for a day and its email schedule |
| Network | All hotels of the account side by side — Compare the hotels of one network |
| Pace and forecast | Room-nights on the books for future dates, pickup and forecast |
| Segments | Revenue and nights by market segment and booking source |
| Upsells | Impressions, purchases and upsell revenue |
| Agent commission | Accrued and expected agent commission |
| Debtors | Open bills after departure, company accounts, unpaid penalties |
| Night audit | Closing the business day — Night audit |
| Housekeeping output | Housekeepers' cleanings and time against the norm |
| Cleaning forecast | How many cleanings and housekeepers you will need in the coming days — Housekeeping workload forecast |
| Minibar & damage | Minibar sales, losses and damage compensation |
The open tab is kept in the page address — you can send the link to a colleague.
Arrivals, departures and in-house guests#
- Open 📊 Reports → Front desk ("Arrivals, departures and in-house").
- Pick Date or press Today / Tomorrow.
- Switch the lists: Arrivals, Departures, In house, Without a room.
- For paper — Print (A4), for a table — CSV.
Rooms follow the floor plan order. Cancelled bookings and no-shows are not in the lists. A list longer than 2000 rows is cut — the screen warns about it. If the print window did not open, allow pop-ups for the site in your browser.
Columns and the rules for who gets into a list are in View arrivals and departures for a date.
The Balance column is visible only to those with the right to amounts (below). Others see "Balances are hidden: your role has no “Hotel money” right."
The manager's daily summary#
- Open 📊 Reports → Daily summary.
- By default it shows yesterday in hotel time: today is still running. For another day use the Date field.
- Next to each figure is the value a week earlier (the same weekday) and the difference.
What the summary holds:
| Block | Figures |
|---|---|
| Rooms | "Occupancy", "Rooms sold / available", "ADR", "RevPAR" |
| Revenue | "Room revenue", "Services revenue", "Total revenue" |
| Movements | "Arrivals", "Departures", "No-shows", "In house" |
| Upsells | "Upsells" and "Upsell revenue" |
| "Next day" | Arrivals, departures and bookings without a room tomorrow |
| "Balances of departed guests (now)" | Number of open folios and the sum — as of opening. Breakdown — the Debtors tab |
| "Out of order now" | Rooms taken out of order today |
How the figures are calculated:
- occupancy, ADR and RevPAR — from the night snapshot the nightly run saves at 03:00 the next morning;
- revenue — from folios by service date, in the hotel currency, excluding taxes and damage recovery;
- revenue in other currencies is shown on a separate line "Revenue in other currencies (not added up)".
Emailing the summary#
- On the Daily summary tab press Email schedule.
- Turn on Send the summary.
- Set Time — by the hotel clock — and Days of the week. The email goes out within three hours of the set time.
- Choose Email language: Russian, English, Georgian or Turkish.
- In Recipients add up to 10 addresses. Each has a With money checkbox: without it the email has occupancy and guest movements only.
- Press Save. To check — Send a test now: the summary for yesterday goes out with the saved settings.
The email carries exactly the same figures as the screen — for the previous hotel day. Every email has an unsubscribe link; an unsubscribed address is marked "Unsubscribed", to restore it use "Subscribe again". Demo accounts do not send emails.
The owner, a role with the "Hotel finance" right and the full front desk can set up the email. Only a user with the right to amounts can turn on "With money" for a recipient.
Occupancy, ADR and RevPAR for a period#
- Open 📊 Reports → KPI and reconciliation.
- Pick a period: Today, 7 days, This month, Last month, or From / To dates.
- At the top — Occupancy ("… of … room-nights sold"), ADR, RevPAR, Total revenue, F&B / orders revenue.
- Below — the daily table: "Rooms occupied", "Room-night revenue", "Orders", "Total" — separately for each currency.
- To export the figures by day — Export CSV or Export XLSX.
Comparison with the previous period is on by default. The base is chosen automatically:
| Period | Compared with |
|---|---|
| One day | The same weekday a week earlier |
| Month to date | The same days of the previous month |
| A full month | The previous full month |
| Another span | The previous span of the same length |
Only nights that have a snapshot in both periods are compared. So the figure in the comparison may differ from the one above — the screen says so.
At the bottom of the same tab is the Daily reconciliation: the charge lines for the selected night and the discrepancies. How to use it before closing the day — in Night audit.
Segments and sources#
If market segments are turned on in the hotel settings, the Segments tab shows bookings, room-nights, revenue and ADR by segment and by booking source. How to turn them on and read them — Compare revenue and nights by segment and source.
Who sees amounts#
| Who | Front desk lists and summary | Amounts (revenue, ADR, RevPAR, balances, bill balance) |
|---|---|---|
| The owner | Yes | Yes |
| A role with the "Hotel finance" right | Yes | Yes |
| The full front desk (rooms section) | Yes | Yes |
| A role with "Front desk" or "Night audit" without amounts | Yes | No — "hidden" |
| The housekeeper | No | No |
Amounts are cut out by the server, not only by the screen. Details in Front desk, housekeeping and accountant permissions.
Date, time zone, "no data" and currencies#
- All dates use the hotel time zone, not your computer's. "Today" for the desk in Tbilisi and for the owner in Moscow is the same hotel day.
- A night is sold if the room was occupied at 03:00 the next morning. Rooms out of order are excluded from the available ones.
- "no data" — there is no night snapshot for the day (for example, before the hotel started keeping the stay ledger). Such a day is not counted as zero and is left out of averages: the report does not invent the past.
- A snapshot marked partial was partly rebuilt from the room states — the figures are approximate.
- Different currencies are not added up. ADR and RevPAR are calculated in the hotel currency only; revenue in other currencies is shown separately.
- Added or removed rooms — past months are not recalculated: the number of rooms is kept in the snapshot of its own day.
Not available yet#
- The front desk lists have no custom column sets or saved filters.
- The summary email covers one hotel; a network summary is not sent by email.
Related sections#
- Night audit: room-night charges and closing the business day
- Compare the hotels of one network
- Create, change and cancel a booking
- Front desk, housekeeping and accountant permissions
- Check a guest in and out at the front desk
Frequently asked questions#
Why is yesterday's occupancy "no data"?#
The night snapshot is saved after 03:00 the next morning hotel time. If you look earlier, or if the stay ledger was not kept on that day yet, there is no data.
Why is revenue in the summary lower than the day's payments?#
The summary counts revenue by service date and without taxes and damage recovery. Payments by method are in the day report of the night audit.
The summary email did not arrive.#
Check that the email is turned on, today's weekday is selected, the address is not marked "Unsubscribed" and the account is not a demo. Press "Send a test now" — the bottom of the window shows "Last sent".
The desk sees "hidden" instead of ADR — is that expected?#
Yes, if the role has no right to amounts. Add "Hotel finance".
Can the summary be exported to Excel?#
The daily summary — no. KPI for a period ("Export XLSX" on the KPI and reconciliation tab) and the reports of closed days in the night audit are exported to Excel.