Moving, relocating and splitting a stay

The guest asked for other dates, another room, or the air conditioner is broken — a booking or a stay can be moved without creating it again. This article explains how to drag a booking on the calendar, move a checked-in guest to another room and split a stay across two rooms.

Who: a front desk employee or administrator with access to the location's bookings.

Booking or stay: what can be changed#

	Booking (guest not checked in yet)	Stay (guest checked in)
Move to other dates	Yes — drag the bar or change the dates in the card	No: the check-in date has passed
Extend or shorten	Yes	Yes — only the check-out date
Change the room	Drag the bar to another room or use the "Room" field in the card	Only with Move
Split across two rooms	Yes	Yes, from today or later

The guest bill stays the same in every move: no new bill is opened, and payments and charges are not lost.

Drag a booking on the calendar#

Open Rooms → the Calendar tab.
Take the booking bar:
- with a mouse — press and move the bar (a short click without moving opens the booking card);
- on a phone or tablet — press and hold the bar for about half a second until the device vibrates; if you move your finger straight away, the calendar just scrolls.
Move the bar:
- whole — to other dates and/or to another room's row;
- by the left edge ("Change arrival") or by the right edge ("Change departure") — to change only one date.
Release. The system checks the change. If the price does not change, the booking is saved straight away: "Reservation moved".

Changed your mind while dragging — press Esc (or switch to another window): "Move cancelled".

It won't let you drop:

"Room {room} is taken: {guest}, {from} → {to}" — the room is booked on these dates;
"Room {room} is out of order";
"A stay needs at least one night".

Confirm the new price#

If the new dates or room change the price of the stay, a Confirm the change window with the guest's name opens before saving:

"The new dates or room change the price of the stay."
"before → after" rows: Room, Dates, Stay total;
if the room type changes — "Room type changes: {type}";
if the stay has nights of a closed business day — "Nights of a closed business day keep their price."

Press Apply to save the change, or Cancel — the bar returns to its place.

Nights already sold keep their price; new nights are priced at current prices.

Not saved — "Not saved, the bar is back: {reason}". If the reason is "Storage is busy, try again", just drag again (the system has already retried the write twice). If the move hits the type quota or a rate plan restriction, dragging cannot override it: change the booking in the card, where you can give an override reason — see Change the dates, room or price of a booking.

Moving a checked-in guest#

Extend or shorten the stay — pull the right edge of the bar ("Change departure").
Shifting the dates as a whole is not possible: "A checked-in guest can only extend or shorten the stay".
Dragging to another room's row opens the Move window (choose the room in it yourself): "Moving a checked-in guest — pick the room in «Move»".

Move a checked-in guest to another room#

Open the move window in one of these ways:
- Board → the card of an occupied room → Move;
- the card of a checked-in booking on the calendar → Move;
- drag the checked-in guest's bar to another room's row.
In the Move guest to another room window, choose the new room. The list is split into Same room type and Other room types; rooms ready for check-in come first. Occupied and out-of-order rooms are not listed.
Optionally fill in Reason (optional) — for example, "the air conditioner is broken", up to 200 characters. The reason goes into the booking log.
Press Move. You will see "Guest moved to {room}".

What happens: the booking and the bill stay the same, the new room becomes occupied, the previous one goes to cleaning ("Needs cleaning"). The prices of sold nights do not change. The stay pass moves with the guest.

If it did not work:

"Room {room} is reserved for the remaining dates of the stay — choose another room." — only the guest's remaining nights are checked;
"No rooms to move to — all are occupied or out of order.";
"Could not move the guest — try again" — retry in a minute. If the write did not go through, the rooms return to their previous state by themselves.

A move is not a new check-in: do not close the old bill or open a second one just to change the room.

Split a stay across two rooms#

The guest stays in one room for the first nights and then moves to another — for example, the room they want is free only from Wednesday. The booking stays one, the bill stays one, the price does not change.

Open the booking card and press ⇄ Split stay. The button is shown for a booked or checked-in booking with an assigned room that is not split yet.
In the Split the stay into two rooms window, choose the Room change date — the first night in the second room. For a checked-in guest — today or later.
Choose the Second room. Rooms booked on these dates are marked "taken".
Check the What happens block: "Room {room}: {from} → {to}, {n} nt" for each part and "Stay total stays {total}".
Press Split. You will see "The stay is split".

Two bars appear on the calendar, and the card of each part shows a line "Part 1 of 2: until {date}, then room {room}" or "Part 2 of 2: room {room} from {date}" and an Open the other part link.

Working with a split stay:

Check-in, cancellation and penalty are handled on the first part. On the second part these actions are not available: "This part of a split stay is handled on its first part".
Moving on the change day: once the guest is checked in to the first part, press Move to room {room} now in its card — the guest moves and the stay becomes one booking again: "The guest moved, the stay is one reservation again".
The room change date cannot be moved by dragging: "The room change date of a split stay is moved in «Split stay»". Join the stay and split it again.

It did not split:

Message	What to do
"The stay is already split"	A stay is split into two parts only. Join it and split it again
"Assign a room before splitting the stay"	Assign a room to the booking sold by room type
"The second room must differ from the first"	Choose another room
"The change date must fall inside the stay (for a checked-in guest — today or later)"	Fix the date
"Only a booked or checked-in reservation can be split"	A cancelled or checked-out booking cannot be split

Undo a split#

In the card of the split stay, press Join in room {room} — choose which of the two rooms the guest stays in for the whole stay. You will see "The stay is one reservation again".

Limits:

if the guest is already checked in, only the first room can be kept: "A checked-in guest is moved with «Move»";
if the parts no longer meet by date, also only the first room: "The parts no longer meet — keep the first room to fix it".

Cancelling the first part first joins the stay, and the penalty is calculated on the whole stay.

If some steps are left unfinished#

Sometimes a move goes through, but one of the accompanying steps does not finish in time. Then a Room operation completed with unfinished steps panel appears above the board: "The guest is already checked in, checked out or moved — do not repeat the operation. Finish the remaining steps:". The row is "Room move · {from} → {to} — {guest}". The panel is kept for up to a day, even if you reload the page.

Step	What to do
"The guest folio still shows the previous room — press “Update folio”. Money is not affected."	Press Update folio — you will see "Step completed"
"The operation has not reached the occupancy log yet…"	Press Finish steps; occupancy reports will catch up
"Some steps are still unfinished — try again a bit later"	Wait a minute and press again
"The guest is no longer in this room — this step is out of date, hide the row."	Hide the row

Do not move the guest a second time while the row is on the panel: the move itself has already been done.

Splitting and joining a stay are never done partially: if something got in the way (the room was taken out of order, a block changed), everything is rolled back, and you can simply repeat the action.

What is not available yet#

Splitting into three or more parts is not available: only two rooms. A second split is refused ("The stay is already split").
A scheduled move ("move on Friday at 12:00") is not available. The closest substitute is to split the stay with a future change date and press "Move to room {room} now" on the change day.
Overriding rate plan restrictions while dragging is not available — only by editing the booking card with a reason.
Moving a checked-in guest's check-in date is not possible either by dragging or in the card.

FAQ#

Does the price change if I move a booking to other dates?#

Nights already sold keep their price; new ones are priced at current prices. If the total changes, the system shows the "Confirm the change" window with the "before → after" amounts.

Does a move open a new bill?#

No. The bill and the booking stay the same, only the room changes; the previous room goes to cleaning.

Can I move a guest to a room of another type?#

Yes: the move window has an Other room types group. The prices of sold nights are not recalculated.

Why does the bar not drag on a phone, and the calendar scrolls instead?#

Press the bar and hold it for about half a second until the device vibrates — then the move starts.