Customer display
Customers can see what the cashier adds to the ticket and check the total before paying. Use an Android tablet at the checkout or a second Windows monitor.
This screen shows the current ticket. For promotional slides on a TV in the venue, use the separate Digital signage feature.
What you need to get started#
- A POS and a selected location in your account.
- An Android tablet or phone with Cenaly Customer Display, or a Windows computer with the display application. On the till PC, you can also use a second monitor and the bridge's
/customerpage. - The Hardware Bridge on the till PC. A separate tablet or PC must share a local network with the bridge.
- Access to the admin panel to approve the application's device-code sign-in. See QR codes and devices.
Connect a tablet at the checkout#
1. Sign in to the application#
Open the Android application. It displays a code and QR for approval in the admin panel. Approve it as a device for the intended location; if there are several locations, check the selection.
If you already have a code created in the admin panel, use the option for an existing admin-issued code. Do not enter the bridge pairing PIN in its place.
2. Prepare pairing on the till PC#
Open the bridge's status page or its Windows tray icon. In the Wi-Fi devices section, click the device-pairing button (the bridge page is currently in Russian: «Устройства по Wi-Fi» → «Сопрячь устройство»). A PIN appears together with the bridge address.
The tablet must be able to reach that computer on the local network. Use the address shown by the bridge; network connections normally use port 9101.
3. Verify the certificate code and confirm the PIN#
On Android, open Pair with the till's bridge. Select a suggested bridge if available; otherwise fill in Bridge address and Port, then PIN, and press Pair.
Compare the displayed certificate code with the one on the till PC. Confirm only if they match: this checks that the tablet is connecting to your bridge.
The PIN is valid for 10 minutes and works for one device only. If it expires, generate a new one on the till PC.
4. Check a ticket#
Add an item to a test ticket on the POS and change its quantity. The tablet should update the line and total. Clearing the ticket brings back Cenaly.
If no lines appear, long-press the display to open settings and check the location and connection source. The table below helps distinguish a lost connection from the normal idle screen.
A second monitor on the till PC#
Using the Windows application#
- Connect the monitor and open the display application on the till PC.
- Sign in with a device code and select the location.
- In settings, select the bridge on this PC as the source and choose the monitor. A bridge on the same PC does not require network PIN pairing.
- Check full-screen mode and enable startup with Windows if needed. By default, the application chooses a non-primary monitor.
Open settings with a right-click, a long press or Ctrl+,. If the display runs on a separate Windows PC, use network pairing with the bridge address, PIN and certificate verification, as for a tablet.
Using the bridge page#
On the till PC, open /customer on the running bridge, move the browser window to the second monitor and maximize it. This is a local bridge page, not a public website address.
In the admin panel, open Hardware (/hardware), check the Customer display device role, then enter test text in the hardware checks block and press the 📺 icon to send it to the display. Then check an actual test ticket on the POS to verify the complete path from sale to screen.
What appears on the screen#
| State | What the customer sees |
|---|---|
| Ticket has items | One line per item: quantity, name and amount |
| Service charge or tip is present | Separate lines for positive amounts |
| Total | The final line in large type |
| Ticket comes from the web POS | Discount, coupon and delivery lines when present |
| The web POS has the QR payment window open | A line “Scan the QR code on the register screen”; the QR itself is shown on the register screen |
| Empty ticket | The Cenaly idle screen |
| Connection is lost | The last received ticket may remain visible |
The display shows lines sent by the POS. Customers cannot edit the ticket on this screen.
Bridge and cloud connections#
The applications prefer the local bridge. If it is unavailable, the web POS has a cloud fallback. When the bridge reconnects, the application returns to the local source.
On cenaly.ru there is no cloud channel: the bridge is required. Native Android and Windows POS applications also do not publish lines to the display's cloud channel; use the bridge for them.
The connection indicator distinguishes the local bridge, cloud and no connection. A visible old ticket does not mean the connection is working.
Limitations#
- Display applications are available for Android and Windows; there is no iOS version.
- There are no idle ads or slides, payment or receipt QR codes, customer loyalty bonuses or customer-controlled language selection.
- Discount, coupon and delivery lines depend on the POS: the web POS sends them; native POS applications do not send that entire set.
- A newly connected screen may remain idle until the next ticket change.
- The display does not confirm payment; check payment status on the POS.
Troubleshooting#
| Symptom | Cause | What to do |
|---|---|---|
| Only Cenaly is visible | The ticket is empty or the screen connected after its last change | Change a test ticket on the POS and check the selected location |
| The window is not on the customer's monitor | Another monitor is selected | Open Windows settings with Ctrl+, and select the monitor |
| Ticket is frozen | Connection was lost; the last text remains | Check the indicator, bridge and network, then change the ticket to test again |
| Application asks for the bridge PIN | Pairing is missing or needs renewing | Obtain a new PIN from the bridge page or tray, verify the certificate and pair again |
| PIN is rejected | It expired, was used or was entered incorrectly | Generate a new PIN and check the intended till PC's address |
| Certificate codes differ | A different bridge was selected or its certificate changed | Do not confirm; compare the address and code directly on the intended PC |
| Cloud mode shows nothing | cenaly.ru has no channel, or the source is a native POS | Connect the display to the bridge |
| Android offers pairing again after restart | The cloud-only choice is not stored as a permanent setting | Pair with the bridge for regular use; for a supported cloud setup, select cloud again |
Frequently asked questions#
Can I use a tablet without a cable to the till?#
Yes, over the local network with bridge PIN pairing. The tablet must be able to reach the till PC; account sign-in alone does not establish the local channel.
Does a second monitor on the same computer need pairing?#
No. The Windows application can use this PC's bridge, and a browser can open its /customer page. A PIN is needed for a separate device connecting over the network.
Can I show ads while no customer is being served?#
The till display shows Cenaly when idle. Use separate Digital signage for venue advertising.
Related sections#
- POS — tickets and payment.
- Hardware Bridge — installation and device connections.
- Hardware — device roles and checks.
- QR codes and devices — signing in service screens.
- Digital signage — a separate venue advertising screen.
- Multiple tills and devices at one location — shared fiscal device, printers and per-device POS appearance.
- Order Queue Display — ready order numbers for guests in the venue.
- Service charge — the surcharge shown as a separate line on the display.
- System requirements — devices and browsers Cenaly runs on.