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Subscription

Plans, balance, invoices and add-ons like a custom domain

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Subscription

The Subscription section is about money and your plan: which plan you're on, what it includes, how to top up your balance, generate an invoice and add extra packages.

Open: Admin Panel → Subscription (admin.cenaly.ge).

Plans#

A plan has exactly five numeric limits:

  • number of locations;
  • number of menu items;
  • number of devices (tablets, registers and screens paired by code);
  • number of orders per month;
  • number of auto-translation languages.

Everything else that differs between plans is capabilities rather than limits: access to AI features (dish photo generation), for instance, opens up on plans above free.

The starter plan is free — enough to get a QR menu up. Paid plans lift the limits and unlock advanced capabilities. Billing can be monthly or yearly — a yearly payment costs less than twelve monthly ones, and the saving is shown on the period switch. A full comparison of plans and prices is on the pricing page.

Move to a paid plan#

Result: the paid plan is on — the Current plan card shows the new plan and the date it is valid until.

Paid plans have no separate trial period: the account starts on the free plan and moves to a paid one when you pay for it.

  1. Open Account → Subscription. The Current plan card shows your plan and its status.
  2. In Choose Your Plan, pick the period: Monthly or Yearly.
  3. On the Basic or Premium card, click Select Plan. Enterprise is marked Coming Soon! and cannot be paid online yet.
  4. In the "Subscribe: …" window, choose a payment method (Choose a payment method):
    • Main balance — if the account balance has money; the button reads "Pay … from main balance". If it is not enough, the window offers Top up main balance. This method has no auto-renewal: when the period ends, pay again;
    • PayPal — a recurring subscription with auto-renewal;
    • Airwallex or AsiaBill — the Subscribe button takes you to a secure payment page.
  5. Check the result: a green Subscription activated notice appears, and the Current plan card updates — with Auto-renews or Valid until. If you are back from the payment page and the payment system has not confirmed the payment yet, the page says "Payment is still being confirmed — the plan will turn on automatically…": you do not need to repeat anything.

Paying by invoice (for companies and bank transfers): Top Up → Bank invoice. The invoice tops up the main balance, and the plan is then paid from it (the Main balance method in step 4).

If you do not renew. After the paid period ends, the paid plan keeps working for a grace period — Basic 7 days, Premium 14, Enterprise 30 — and then the account moves to the free plan. Nothing you created is deleted: limits are soft.

If a partner pays for your account, the plan selection block is not shown. On cenaly.ru, paying for a plan online from this window does not work yet — to move to a paid plan, contact support.

Balance and payment#

  • Balance is shown by currency; the "Top Up" button increases it.
  • Bank invoice in the Top Up window — issue an invoice for payment (handy for companies and bank transfers); the money tops up your balance.
  • Choosing a plan and period (monthly/yearly) is done right on the page; several payment providers are supported.

Dedicated PBX charges#

If you have a dedicated PBX, the page shows a "Dedicated PBX: daily charges" card — a log of the last month for all locations:

  • the total over 31 days and how much of it has already been deducted from the balance;
  • a row per day: the date (for a partial day — how many hours the server worked), the location (if you have several servers), the amount and the status — "charged", "to be charged", "free" (free access), "calculated, not charged" and so on;
  • the first 7 rows are shown at once, the rest via "Show all"; the "Server settings" link leads to the server card.

The server is charged per day: a full day of work costs the package price, a partial day (creation, shutdown, size change) — in proportion to the time worked; days follow UTC and appear in the log once they are over. If the log says "charges are currently only calculated", the amounts are computed but nothing is deducted from the balance yet. The same days for one location are also shown in the server card (Telephony → Server, the collapsed "Daily charges" block). Only the account owner sees this card.

Storage for call recordings#

If recordings of conversations are kept in the Calls section, the page shows a "Storage used" card: how much space the recordings take, how many files there are and how many of them sit in cold storage. Space is billed, and what frees it is the retention periods — you can change them right here:

  • the "Change recording retention" button opens a window over the page with "Auto-delete audio" and "Auto-delete transcripts" (a tick and a period in days). These are the same settings as in "Calls" → "Settings" → "Privacy and retention": a period changed in one place shows in the other;
  • a period is saved when you leave the field — "Saved" appears under the fields (or "Could not save" with a "Retry" button);
  • the periods apply on their own, and "Storage used" goes down once expired audio is deleted. Deleting at once ("Apply policy now"), digit masking and the ban on external AI models are in the Calls section: the "All privacy and retention settings" link in the window leads there;
  • the "Recount" button checks the card's figure against what is actually in storage.

Only the account owner sees the card and the window; while there are no recordings, the card is not shown.

Add-ons#

Beyond the plan, separate packages are available. For example, the "Own site" add-on — a subscription that lets you serve a location's menu on your own domain (monthly or yearly billing, separate payment methods). After activation you connect your domain in the location settings — see Custom Domain for a step-by-step guide.

  • Multi-location — how many locations your plan allows
  • Website builder — where a custom domain is connected
  • Custom Domain — step-by-step domain connection guide
  • App Store — paid extensions on top of your plan
  • Calls — call recordings: what takes up space and where else retention is set

FAQ#

What's included in the free plan?#

A basic set to launch a QR menu, with limits on the number of locations, menu items, devices, orders per month and auto-translation languages. Exact limits are shown on the pricing page.

What's the benefit of yearly billing?#

A yearly payment is lower than twelve monthly ones; the exact saving for your brand is shown on the Yearly switch in the plan selection block.

How do I connect my own domain?#

Via the "Own site" add-on: activate it in the Subscription section, then set the domain in the location settings. For the full instructions, including examples for popular DNS providers, see Custom Domain.

Can I pay by invoice?#

Yes: Top Up → Bank invoice. A paid invoice tops up the main balance, and the plan is paid from it — see Move to a paid plan.

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