Stop accepting cash at a location

Some businesses work cashless only: card, bank transfer, mobile money. This guide shows how to turn off cash at a location so that a till cannot bypass it: the cloud checks the setting when it accepts a payment.

Before you start#

The web POS and a selected location.
Permission to change location settings (owner or a role that has access to the POS settings).
Your own decision that refusing cash is allowed. Whether you may refuse cash depends on local law and your own business rules — Cenaly does not check this.

How to stop accepting cash#

Open POS and click ⚙ in the top right corner.
Choose Cashier controls.
In the Cash at this location block, turn off Accept cash.
Read the warning below the switch and click Save.

After saving, the block shows a line like Version 2 · since 11/8/2026, 10:15 AM: from that moment the cloud does not accept new cash at the location. To accept cash again, turn the switch on and save — the version goes up.

In the web POS payment window the Cash button is replaced with Cash is not accepted at this location, and the window opens with card selected. Before a payment is processed the POS checks the setting in the cloud once more, so a ban you have just set reaches the cashier before they take the money.

What exactly is refused#

Everything that goes into the cash drawer:

paying a ticket in cash;
the cash part of a mixed payment (for example, part card, part cash);
the cash part of a split bill;
cash in a foreign currency;
your own location payment method of type Cash.

Non-cash methods — card, online payment, your own methods of type Cashless, Offset of a prepayment or Other consideration — work as before.

If a till still sends a cash payment while it is online (for example, an older version or another device), the cloud rejects it: the order stays unpaid in the order list, and a record of the rejected payment is kept in the order. Take the payment another way.

Earlier payments and refunds#

The ban applies to new payments only:

cash payments taken before the ban stay in orders, X/Z and reports;
a part of a bill paid in cash before the ban does not stop you from closing the rest by card;
refunds on earlier cash payments work as before.

A till without a connection#

A till without internet keeps working with the last setting it knows and learns about the ban when it reconnects.

Cash taken before you set the ban — the cloud accepts it as a normal payment.
Cash taken after the ban by a till that was offline and sends it later (more than 2 minutes after the sale) — the money is already in the drawer, so the cloud accepts the payment and marks it for review. The mark is stored in the order and shown in the shift X/Z report.
A till that is online — new cash after the ban is rejected (see above).

Where to see it in X/Z#

The shift X and Z reports show a Cash and the location ban block when something happened during the shift:

Cash refused by the cloud: 1 and the amount — a cashier tried to take cash under the ban. If the money stayed in the drawer, this explains a surplus when you count the drawer;
Cash taken offline after the ban (review): 2 and the amount — an offline till took cash. This money is already counted in the shift cash.

These lines do not change sales totals or expected cash.

Other locations#

To stop accepting cash at every location of the business, set up one location and copy the setting with Copy settings to other locations… — the Payment methods group.

Limitations#

Cenaly does not check or guarantee that refusing cash is legal.
Android, Windows and iOS tills do not hide the cash button yet: the cloud rejects their cash payment and the order stays unpaid. The setting warns about this.
Not covered: cash paid to a courier for an online order (a storefront payment method, set up separately) and cash on delivery at a pickup point — that money belongs to the carrier under its contract.
An offline till is recognised by the time of the sale on the till. If the till clock is far behind, its payment is marked for review instead of being rejected.

Troubleshooting#

The POS says "This location does not accept cash". Cash is turned off at the location. Take another payment method, or, if the ban was set by mistake, turn on Accept cash in ⚙ → Cashier controls.

The cashier took cash, but the order stayed unpaid. The cloud rejected the payment: the location does not accept cash. Do not repeat the cash payment — take another method. If the money is already in the drawer, return it to the guest or account for the difference at the drawer count: the "Cash refused by the cloud" line in X/Z shows the amount.

The Cash button did not disappear. Reload the POS page so it reads the setting again. Android, Windows and iOS tills do not hide the button yet.

FAQ#

Can I ban cash only for one device?#

No. The ban applies to the whole location and is checked by the cloud — a device cannot override it.

Will earlier cash payments disappear from reports?#

No. The ban applies only to new payments; earlier payments and refunds on them stay.

What happens to cash an offline till took after the ban?#

The cloud accepts it, because the money is already in the drawer, and marks it for review in the order and in the shift X/Z report.

POS — orders and payment
Cash shift — X and Z reports, drawer count