Disconnecting a custom domain

How to disconnect#

1. Open the location's "Custom domain" block → "Manage".
2. Press "Disconnect domain" and confirm.
3. Within seconds (sometimes minutes, while settings are removed on our side: status "Disconnecting…") the site stops opening on your domain. The platform address keeps working, and addresses for search engines (canonical, sitemap) return to it by themselves.

Which records to delete#

After disconnecting the wizard shows the records that are no longer needed — delete them at the provider:

• the site record (CNAME or ALIAS/ANAME) on the connected name;
• the ownership record TXT _cenaly-verify…, if there was one;
• the certificate record _acme-challenge… / _cf-challenge…, if there was one.

Leave email (MX, SPF, DKIM, DMARC) and records of other names alone. Then press "Check removal": the wizard checks at the provider's DNS servers that the records are gone and marks each "Removed ✓".

Why the address stays with the account#

While the site record at the provider points to us, the address stays reserved for your account, even after disconnecting (the wizard shows this as DANGLING_TRAFFIC_RECORD). This is protection: otherwise someone else could enter your domain in their account and open their site on it using the forgotten record. Once you delete the record, the reservation is released by itself.

If the domain is disconnected briefly and you plan to connect it again, you may keep the record.

Connect again or another address#

Connecting again is the usual path: "Connect domain" in the same block. Every new attempt gets a new ownership code, so the wizard may ask you to update the ownership record (delete the old one with the previous code). The certificate is issued again automatically. The plan's domain limit is freed after disconnecting.

To connect the domain to another location: disconnect it here and connect it in the other location's web settings.

Related pages#

• Custom domain
• Domain connection errors — DANGLING_TRAFFIC_RECORD, CLEANUP_PENDING