Refund and exchange policy for goods sold in-store or online — Hong Kong has no statutory right of return for a simple change of mind, but any policy stated to customers must be honestly represented and applied (Trade Descriptions Ordinance, Cap. 362) and goods must conform to the Sale of Goods Ordinance (SOGO, Cap. 26).
⚠️ This is a blank template, not legal advice: check the wording with a lawyer and adapt it to your jurisdiction and your case.
This template has no optional clauses: the text is the same for everyone.
Required fields not filled: 7. The PDF will have blank lines in their place to fill in by hand.
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REFUND AND EXCHANGE POLICY
Effective date:
1. RETURN / EXCHANGE WINDOW 1.1. days from the date of purchase.
2. ELIGIBILITY 2.1.
3. EXCLUSIONS 3.1.
4. FORM OF REFUND 4.1.
5. DEFECTIVE GOODS 5.1. 5.2. This is a goodwill return/exchange policy for change-of-mind purchases; it does not limit statutory rights in respect of defective or non-conforming goods under the Sale of Goods Ordinance (SOGO, Cap. 26).
6. HONEST REPRESENTATION 6.1.
7. HOW TO CLAIM 7.1.
This is a boilerplate template, not legal advice. Hong Kong's Employment Ordinance, MPF, Employees' Compensation, and PDPO compliance regimes are subject to near-term and phased changes — including the abolition of MPF offsetting for severance/long service payments (in effect since 1 May 2025), the "468 rule" for continuous contracts (in effect from 18 January 2026), the Statutory Minimum Wage rising to HK$43.1/hour (from 1 May 2026, now subject to annual review), the growing statutory holiday schedule (15 days in 2026), and a pending public consultation on cooling-off periods for prepaid beauty/fitness contracts (29 June – 31 August 2026) — have this template reviewed and adapted by a lawyer before use, and confirm the current rules and thresholds at labour.gov.hk, mpfa.org.hk, pcpd.org.hk, and fehd.gov.hk on the date of use.
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1 of 9 fields are taken from the company, employee or counterparty record, the questionnaire can be dictated to the AI, and the finished document comes with a number, a PDF and an acknowledgement record.