Refund and exchange policy under Consumer Protection Law No. 8 of 2008 — a defective or non-conforming good or service entitles the consumer to repair, replacement, re-performance, or a refund (Article 11); a blanket "no refund" notice against defective goods is unlawful.
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REFUND AND EXCHANGE POLICY (سياسة الاسترجاع والاستبدال)
(Commercial Registration No. ) Effective date:
This policy is issued under Consumer Protection Law No. 8 of 2008: a defective or non-conforming good entitles the consumer to repair, replacement, or a refund (Article 11); a "no refund" notice is unlawful against defective goods. Prices must be shown openly in QAR before the sale is made.
1. NON-DEFECTIVE RETURNS 1.1. Return window: days, disclosed to the customer BEFORE purchase. 1.2. Conditions: . 1.3. Exceptions: . 1.4. Form of return: .
2. DEFECTIVE GOODS 2.1. — under Article 11, the consumer is entitled to repair, replacement, or a full refund; a "no refund" sign or clause does not override this statutory obligation.
3. DEFECTIVE / UNSATISFACTORY SERVICES 3.1. — Article 11 also covers services: re-performance or a refund.
4. PRICING 4.1. Prices displayed in QAR, visible before the sale: .
5. COMPLAINTS 5.1. Contact for returns and complaints: . Unresolved complaints may be escalated to the Ministry of Commerce and Industry (MOCI) hotline 16001.
6. LANGUAGE 6.1. Arabic version displayed at the point of sale: .
This is a boilerplate template, not legal advice. It is written under the Qatar Labor Law (Law No. 14 of 2004, as amended by the kafala-reform Laws No. 17, 18 and 19 of 2020 and by Law No. 9 of 2026) and related regulations and authorities (Ministry of Labour — MOL, formerly MADLSA/ADLSA; MOCI; MOPH; Baladiya municipalities; Qatar Tourism; PDPPL/NDPO-NCSA; the Wage Protection System) as in effect in July 2026 — these regulations and digital platforms change frequently; verify against the current text before use. Have this template reviewed by a Qatar-qualified lawyer and, for HR documents, checked against your own MOL/MADLSA-approved internal work regulation (اللائحة الداخلية) before use.
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1 of 12 fields are taken from the company, employee or counterparty record, the questionnaire can be dictated to the AI, and the finished document comes with a number, a PDF and an acknowledgement record.