Mandatory terms of sale for an online store under Ν.2251/1994 (Consumer Protection Law) — must include pre-contractual information, the 14-day right of withdrawal (υπαναχώρηση) and the standard withdrawal form; failure to inform extends the withdrawal window to 12 months.
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ONLINE STORE TERMS (ΟΡΟΙ ΧΡΗΣΗΣ E-SHOP) + WITHDRAWAL FORM (ΕΝΤΥΠΟ ΥΠΑΝΑΧΩΡΗΣΗΣ)
Seller: (ΑΦΜ/ΓΕΜΗ ), Effective date:
1. LEGAL BASIS 1.1. These terms fulfil the pre-contractual information duties of Ν.2251/1994 (Consumer Protection Law) for distance/online sales to consumers.
2. ORDERING AND PAYMENT 2.1.
3. DELIVERY 3.1.
4. ⚠️ RIGHT OF WITHDRAWAL (ΥΠΑΝΑΧΩΡΗΣΗ) — 14 DAYS 4.1. 4.2. Exceptions: 4.3. ⚠️ Failure to provide the pre-contractual withdrawal information extends the withdrawal window to 12 MONTHS from the original 14-day deadline. 4.4. The standard withdrawal form must be provided to the consumer BEFORE the contract is concluded, ready to be filled in and returned:
— — WITHDRAWAL FORM (to be completed and returned only if you wish to withdraw) — — Addressee: I hereby give notice that I withdraw from my contract for the sale of the following goods: ____________ Order date / receipt date: ____________ Consumer name and address: ____________ Consumer signature (only if this form is submitted on paper): ____________ Date: ____________ — — END OF WITHDRAWAL FORM — —
5. DISPUTE RESOLUTION 5.1.
This is a boilerplate template, not legal advice. Greek employment, data-protection and consumer-protection law (Π.Δ. 156/1994 and Ν.5053/2023 on written employment terms; Π.Δ. 81/2003 on fixed-term contract chains; Ν.4093/2012 and Ν.4808/2021 on severance; Ν.3850/2010 on occupational risk assessment; the GDPR/Regulation (EU) 2016/679 and Ν.4624/2019; Regulation (EU) 1169/2011 on allergens; Regulation (EC) 852/2004 on HACCP; Ν.2251/1994 on consumer protection; and Ν.1652/1986 on hotel-guest relations) is highly procedural, tied to fixed statutory deadlines administered through the ΕΡΓΑΝΗ II platform (Ε3 hiring BEFORE the first day, Ε5/Ε6 within 4 working days, Ε8 overtime BEFORE it happens, Ε9 within 8 days, Ε11 in the January-March window) and to the ψηφιακή κάρτα εργασίας (digital work-time card, mandatory for HoReCa since 01.03.2025, fined up to €10,500 per employee per inactive shift) — and it changes frequently, including the 2026 minimum wage increase to €920 gross/month (01.04.2026) and further digital-work-card rollout waves planned for 2026. Have this document reviewed and adapted by a Greek employment/legal advisor (δικηγόρος) or accountant (λογιστής) and verified against current ΣΕΠΕ (Labour Inspectorate), ΕΦΕΤ, ΑΠΔΠΧ and ΑΑΔΕ thresholds and guidance before use.
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2 of 9 fields are taken from the company, employee or counterparty record, the questionnaire can be dictated to the AI, and the finished document comes with a number, a PDF and an acknowledgement record.