Compliance checklist for the official complaint-form (hojas de reclamaciones) scheme required by EACH autonomous community — the actual forms are the official regional booklet, NOT generated by this platform; this document tracks that the mandatory notice (cartel) is displayed and blank forms are available on request, plus the Catalan-language requirement in Catalonia.
⚠️ This is a blank template, not legal advice: check the wording with a lawyer and adapt it to your jurisdiction and your case.
This template has no optional clauses: the text is the same for everyone.
Required fields not filled: 8. The PDF will have blank lines in their place to fill in by hand.
Click a field label in the text and type, or use the form. Empty fields become blank lines in the PDF.
OFFICIAL COMPLAINT FORMS + NOTICE BOARD COMPLIANCE (HOJAS DE RECLAMACIONES + CARTEL ANUNCIADOR)
Establishment: Autonomous community:
1. LEGAL BASIS — REGULATED PER AUTONOMOUS COMMUNITY 1.1. ⚠️ Spain has 17 different regional regulations for hojas de reclamaciones (e.g. Andalucía Decreto 82/2022, Comunidad de Madrid Decreto 1/2010, Cataluña Decreto 121/2013). This document is a compliance CHECKLIST, not the official form itself — obtain the official booklet from your community's consumer authority (dirección general de consumo). 1.2. Applicable regulation for this establishment:
2. MANDATORY NOTICE (CARTEL) 2.1. A notice informing customers of their right to an official complaint form must be displayed prominently:
3. FORMS AVAILABILITY 3.1. 3.2. ⚠️ Refusing to provide an official form on request is, BY ITSELF, a separate infringement, independent of the underlying complaint.
4. CATALONIA — BILINGUAL REQUIREMENT 4.1. 4.2. Under the Codi de consum de Catalunya (Ley 22/2010, art. 128-1), consumer-facing notices and forms in Catalonia must be available at least in Catalan; fines have reached up to €10,000 for non-compliant establishments.
5. RECORD OF LAST CHECK 5.1. Responsible person: . Last checked: .
This is a boilerplate template, not legal advice. Spanish employment, consumer-protection and data-protection law (Estatuto de los Trabajadores "ET", the applicable PROVINCIAL convenio colectivo de hostelería/comercio, the sector-wide ALEH VI framework agreement, RGPD/LOPDGDD 3/2018, Regulation (EU) No 1169/2011 "INCO") is highly procedural, includes fixed statutory calendars and changes frequently — statutory figures (SMI, convenio pay tables, LISOS sanction amounts) are re-indexed periodically. Have this document reviewed and adapted by a Spanish employment/legal advisor (abogado laboralista / gestoría) and verified against the current provincial convenio and rates before use. In Catalonia, under the Codi de consum de Catalunya (Ley 22/2010, art. 128-1), documents intended for consumers — price lists, terms of sale, mandatory notices — must be available at least in Catalan; where a Catalan-language version of this document is also used, that version prevails in case of conflict for consumers in Catalonia.
1 of 8 fields are taken from the company, employee or counterparty record, the questionnaire can be dictated to the AI, and the finished document comes with a number, a PDF and an acknowledgement record.