Refund and returns policy consistent with the Australian Consumer Law consumer guarantees, which cannot be excluded — a "no refunds" sign or statement is itself unlawful and misleading.
⚠️ This is a blank template, not legal advice: check the wording with a lawyer and adapt it to your jurisdiction and your case.
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REFUND AND RETURNS POLICY
(ABN ) Effective date:
1. YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW 1.1. 1.2. Under the Australian Consumer Law (ACL), our goods and services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. 1.3. We do not, and will not, display or state "no refunds" or "no refunds on sale items" — such statements are misleading and unlawful under the ACL, and your consumer guarantee rights apply regardless of any sign, receipt wording, or in-store notice.
2. CHANGE OF MIND 2.1. 2.2. A change-of-mind return is a goodwill policy, not a legal requirement — its terms are set out here for clarity and do not reduce your rights under section 1. 2.3. Exceptions:
3. CONDITION OF GOODS 3.1.
4. RETURN SHIPPING 4.1.
5. HOW TO REQUEST A RETURN 5.1. 5.2. Contact:
This is a boilerplate template, not legal advice. Australian workplace, consumer-protection, food safety, and work health & safety law combines uniform federal rules (Fair Work Act 2009, the National Employment Standards, the applicable Modern Award, the Australian Consumer Law) with state- and territory-specific rules that this template flags with ⚠️ but does not resolve for you — have it reviewed and adapted by a lawyer before use, check the current Fair Work Ombudsman resources at fairwork.gov.au (including free official templates and the P.A.C.T. pay calculator), and confirm the Modern Award classification and minimum pay rate in force on the date of use (rates change every 1 July).
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